Sales Associate Customer Service

Rosemary McCall

*****************@*****.*** 804-***-**** Richmond, VA

SUMMARY

Seasoned Sales Professional with 25 years of experience, adept at selling healthcare packages and wellness products with high success rates. Recognized as a top seller, consistently achieving 80-90% sales rates and earning multiple awards for sales excellence. Seeking a Sales role to leverage proven follow-up strategies and customer service expertise. WORK EXPERIENCE

Lifeline Screening Richmond, Virginia

Preventive Healthcare Advisor Mar 2020 - Present

• Consult with clients to recommend appropriate healthcare packages tailored to meet the unique needs of the aging population.

• Support the Outbound Department by conducting follow-up engagements, achieving a 75-80% success rate in securing purchases.

Publishing Concepts Inc. Remote

Sales Associate Dec 2023 - Mar 2024

• Compiled and documented client narratives for publication, ensuring accuracy and adherence to editorial standards.

• Achieved status as top sales associate for publications and supplementary products, demonstrating exceptional sales acumen and client engagement.

Easy Rest Beds Richmond, Virginia

Sales Associate Jun 2019 - Feb 2020

• Pursued sales leads and effectively communicated product features and benefits to customers, resulting in a high conversion rate.

• Maintained an impressive sales success rate of 80-90%, demonstrating consistent performance and customer persuasion skills.

Virginia Premiere Richmond, Virginia

Administrative Assistant Oct 2018 - Jan 2019

• Compiled and processed comprehensive employment packages for new hires, ensuring thorough completion and compliance with company standards.

• Managed and delivered essential documentation to support client-facing customer service operations. First Street Richmond, Virginia

Sales Associate Oct 2012 - Sep 2017

• Delivered high-quality customer service, responding promptly to customer inquiries and ensuring satisfaction with health and wellness products.

• Recognized consistently as a top-5 sales performer over a five-year period, demonstrating sustained excellence and product knowledge.

• Earned numerous awards and bonuses for exceptional sales achievements and effective follow-up skills with clients. Master Distributors Richmond, Virginia

Telemarketing Sales Professional Jun 1998 - Feb 2017

• Generated leads by engaging homeowners in discussions about home improvement needs, ensuring a consistent pipeline for sales initiatives.

• Achieved recognition as the top telemarketing sales professional through sustained performance and high sales conversion rates.

• Advanced to the position of Closer, securing an 85-90% follow-up and close rate, demonstrating exceptional closing abilities and customer persuasion skills.

SKILLS

Microsoft Office Suite • Windows • Mac • Genisis • Five9

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