On-Site Field Service

Thomas OConnell

Mystic, CT ***** • 860-***-**** • *********@*****.*** • WWW: Bold Profile

Professional Summary

Adept Field Service Engineer with a proven track record at Eastman Kodak Company, excelling in on-site support and customer service. Mastered equipment troubleshooting and repair, enhancing equipment reliability and securing customer loyalty through personalized training and effective communication. Demonstrated exceptional multitasking and problem-solving abilities, significantly exceeding service delivery expectations.

Skills

• On-site Support

• Troubleshooting and repair

• Strong interpersonal skills

• Motivated team player

• Excellent work ethic

• Skilled problem solver

• Positive and friendly

• Exceptional time management skills

• Strong client relations

• Technical Support

• Hardware Installation

• Equipment installation and repair

Work History

Field Service Engineer, 05/2019 to 08/2024

Eastman Kodak Company – Rochester, New York

Covered a large territory which included CT, MA, RI, NH, NY, NJ, PA, MD, DE and occasional trips to Florida & California

• Maintained trunk stock parts inventories and returned parts to warehouse

• Responsible for on-site break fixes and preventative maintenance schedules

• Installation and training on customers site

Identifies urgent situations that require actions to satisfy the customer's needs including escalations of technical issues; avoids customer downtime

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• Provide operator training on mechanical aspects as well as software

• Ability to work independently and work well with peers.

• Scheduled service calls according to customer location and urgency of need. Technical Service Representative, 01/2011 to 03/2019 Fujifilm North America – Edison, New Jersey

Duties included, preventative maintenance visits, break fixes, installation of equipment, training associates, testing, software upgrades, equipment moves, and technical support.

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• Covered over 80 locations in CT, MA, RI, VT, NH, NY

• Worked with wide format printers and various ink jet and subliminal dye printer brands President/Owner, 01/2000 to 01/2011

The Sports Section Photography – Manchester, Connecticut This was a sports photography company that I started. Over 50 employees. Action photography of multiple large regional and national sporting events of all types o on locations every weekend all over New England.

I designed and developed an on-site phot printing system which enabled us to take digital images, send to laptops and print 8x10 and 5x7 photos on-site for sale quickly. I used high end digital cameras, lenses and printed photos on-site using ink jet and SONY subliminal dye printers Education

Associate of Arts: Commercial Illustration

Doscher Country School of Photography - South Woodstock, Vermont Completed professional development in various film techniques specializing in large format cameras and commercial illustration

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Associate of Arts: Animation & Film

Boston Film & Video - Boston, Massachusetts

• Continuing education in film and animation

Business Law, Psychology, Philosophy

Manchester Community College - Manchester, CT

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