Guest Service General Manager

Juan Puccini

716-***-***** ***********@*****.***

E X P E R I E N C E

With over 15 years of experience in restaurant management, I have a proven record of enhancing operational efficiency and guest experience. My passion for the food industry helps me achieve positive outcomes, and I thrive in energetic, fast-paced environment. I look forward to helping your organization all while developing strong, high-performing teams.

Red Lobster

General Manager Kissimmee Florida 05/23 -present

Managed day-to-day operations, ensuring top-notch guest service and quality compliance, servicing over 2,800 guest weekly.

Implemented cost-savings strategies, reducing food waste by 13% and optimizing the supply chain management

Manage inventory for the location, directly managing relationships with food distributors and managing food order flow efficiently.

Oversaw staff training programs, improving overall service speed by 18% and increasing guest service satisfaction ratings.

Darden

Culinary Manager - Longhorn Steakhouse Columbus, Georgia 06/18- 04/23

Oversaw culinary department, order inventory, and food preparation for Longhorn Columbus, GA location, increasing average weekly sales by 7% in one year ($90k weekly sales)

Managed daily activities of 35 staff members to consistently meet Darden’s goals for guest satisfaction execution (GSE) and actual food costs vs. theorical costs (A vs. T)

Put into operation people development, training, and cross-training programs for restaurant staff, ultimately maintaining employee quarterly turnover under 70% across two years

Developed roll out menus, managed staff scheduling, and accountable for P&L reports

Ensured regulations are being followed and established service standards for employees

RREMC (Denny’s Restaurants) Columbus, Georgia 06/16 – 06/18 Manager- Denny’s Restaurants

Managed daily operations at the Columbus GA Denny’s restaurant

Implemented and evaluated quality assurance controls for food storage, inventory management and food cost

Held training sessions for staff members on travel guidelines, traffic control and customer engagement

Conducted monthly audits and full inventories on a quarterly basis

Topline Restaurants

District Manager Rochester, New York 10/12 - 05/16

•Oversaw daily operations for eight Denny’s restaurants with a total staff of 160 employees

•Implemented and evaluated quality assurance controls for food storage, inventory management and food cost

•Trained and developed eight restaurant managers on policies and procedures regarding customer service and guest relations

•Coordinated special events and new menu rollouts

•Incremented 5% sales and 2.3% guest counts versus previous year

Pilot Travel Centers Augusta, Georgia 3/06 – 10/12 General Manager

•Managed daily operations for a fuel desk, C Store, and fast food restaurants (Wendy’s, Subway, and Arby’s)

•Tracked monthly expenses against budget and cost control goals

•Held training sessions for staff members on travel guidelines, traffic control and customer engagement

•Conducted monthly audits and full inventories on a quarterly basis

SKILLS, COMMUNITY INVOLVMENTS & INTERESTS

Technical: MS Word, Excel, SafeServe Certified Language: Spanish native speaker

Other: Strong leader and team member, results-based, excellent customer service, detail oriented, problem solver

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