Client Success Specialist
Resume:
Tracy Van Asch Van Wyck
Washington Depot, CT ****4
************@*****.***
With over a year's experience at Evexia Diagnostics, my role as an On-Boarding Specialist Level II . At the heart of my mission lies a commitment to fostering client success and optimizing the onboarding process. Our team's dedication to seamless integration aligns with Evexia's values of innovation and excellence in health diagnostics. My approach not only enhances the client experience but also supports the company's cultural ethos by bringing diverse perspectives and practices to our workflows. Work Experience
Onboarding Specialist Level II
Evexia Diagnostics-Washington, CT
January 2024 to July 2024
Had multiple Onboarding Zoom calls with dividual 1 on 1 calls and multiple Practitioners on Zoom Onboarding Sessions with all types of Practitioners from MD's to DC's to Dieticians and Health Coaches. Thoroughly teaching them all how to utilize the Evexia Diagnostics Platform while integrating with EMR's . Teaching how to enter patients into the patient Directory, how to locate specific testing, placing those laboratory orders, locate results and how to create Costom Panels. Amongst all of the other resources available to them.
Client Success Specialist
Evexia Diagnostics-Washington, CT
January 2023 to January 2024
A client success specialist, also known as a customer success specialist, is a customer service role that involvesmanaging client relationships and ensuring clients get the most value from a company's products or services.They act as a trusted advisor, guiding clients through the entire customer journey, from onboarding to retention and satisfaction.
Substitute Teacher
Teachers On Call, A Kelly Services® Company-Torrington, CT August 2014 to January 2023
Substitute teacher in multiple capacities... from long term first grade substitute to special education high school teacher
Education
B.A. in Elementary Education
Franklin Pierce University - Rindge, NH
August 1988 to June 1992
Skills
• Microsoft Word (10+ years)
• Microsoft Excel (5 years)
• Microsoft Outlook (10+ years)
• ZOHO (1 year)
• Kronos (10+ years)
• Client Success Specialist (2 years)
Certifications and Licenses
Certified Teacher
May 1992 to Present
Graduated with a certification to teach k-9th Grade. New York State Life Insurance
January 1993 to Present
Account management, Benefit communication, Benefit plan administration, communication, confidentiality
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