Customer Service Representative

Cynthia L. Ray

**** ********* *****, ****** *******, GA 30122

770-***-****; **********@*****.***

Summary of Qualifications

Dependable, organized, detail minded, results oriented. Strong background in accounting, administrative and supervisory roles.

Work Experience

Customer Service Representative, Anchor Heating and Air October 2023 to Present

Responsible for answering multi-line phone system, directing calls to appropriate personnel. Scheduling appointments across various departments, developed and currently maintain Customer Service Excel spreadsheet.

Project Manager/Office Manager, A to J Group, LLC, November 2012 to August 2023, salaried position

Responsible for office oversight including: A/R, A/P, payroll, hiring and oversight of office staff, Job quoting, customer/vendor setup, Tax and Insurance audit prep, liaison between management, office staff, and field personnel. Job cost analysis, Ordering of job materials. Executive Administrative Assistant, General Wholesale Company March 2006 to November 2012, full time hourly position Provided administrative support to CEO, Presidents of three divisions, and Controller. Maintained calendars, coordinated appointments, and travel itineraries for corporate officers. Supervised receptionist and coordinated work flow. Reconciled corporate accounts, performed Accounts Receivable functions for two sub-companies. Cynthia L. Ray - Page 2

Communications Specialist, Global Tel Link, South Fulton Municipal Jail May 2004 to May 2006, part-time salaried position

Recorded inmate phone calls for retention and conducted investigations of inmate calls for court subpoenas.

General Operations Manager, Meteor Supply Inc. of Georgia June 1990 to December 2003, full time salaried position Responsible for all job quotes based on blueprints and tolerance specifications. Scheduled processing of work orders and coordinated shipping of finished goods. Hired support staff, trained office and sales personnel. Processed payroll, approved A/R, A/P and disbursements. Conducted employee job performance evaluations.

Community and Public Service

Appointed Member, Douglas County Tax Assessors Board, 2000 to 2003 Elected Mayor Pro-Tem, Lithia Springs City Council, 1998 to 1999, Assumed vacated Mayoral office in 1998

City Clerk, City of Lithia Springs, 1995 to 1996

Achievements and Course Completion

Georgia Assessment Administration, 2001, Georgia Department of Revenue Certification for Assessors Course, 2000, Georgia Department of Revenue Municipal Finance, 1999, University of Georgia

Human Resources, 1998, University of Georgia

Newly Elected Officials, 1998, University of Georgia City Clerk Training / Municipal Budget, 1995, University of Georgia CERT (Citizens Emergency Response Team) Course Completion, Douglas County Emergency Management