Customer Service Data Entry

SHIRLEYCLARK****.SC

*@*****.***

804-***-****

SC

OBJECTIVE

My goal is to secure a position

in a growing company that is

best served by my many

years of experience. I want to

use my 22 years of retail

experience to take on more

responsibility and prove my

worth within the company.

SKILLS

• Retail Management

• Team Leadership

• Data Entry

• Employee

Coaching/Training

• Problem Solving

• Retail Operations

• Customer Service

• Inventory Control

• Microsoft Applications

• Point of Sales

Operations

• Monetary

Management

SHIRLEY A. CLARK

RETAIL MANAGEMENT

EXPERIENCE

LEAD SALES ASSOCATE • VIRGINIA DEPARTMENT OF ALCOHOLIC BEVERAGE CONTROL AUTHORITY• 03/2005 – CURRENT

Knowledge of the principles and practices of a retail-operation. Provided customer service techniques, making decisions, problem- solving, utilize time management, and organizational skills. Carried out cash accounting and inventory/category management tasks. Utilized personal computers and electronic point of sales. Experience working with Microsoft Word and Excel and retail-related software. Leading and supervising multiple levels of employees within the retail store involving coaching, training, developing staff for future career progression, handling disciplinary actions, conflict management, conflict resolution, performance management, and employee relations. Responding to inquiries with internal and external customers both in person and on the phone. Communicate effectively with customers and employees of ABC, both orally and in writing.

TELEPHONE OPERATOR • CAREER MANAGEMENT ASSOCIATES OF IOWA, LLC• 07/2019 – 06/2021

Providing call center service for U.S. Department of Veteran Affairs. Forwarding calls to various departments and patients within the hospital. Adhering all safety policies and emergency procedures. Maintaining high level of patient and employee confidentiality and remain calm under-pressure.

SENIOR SALES ASSOCIATE • VIRGINIA DEPARTMENT OF ALCOHOLIC BEVERAGE CONTROL 08/2017 – 06/2019

Knowledge of the principles and practices of a retail-operation. Provided customer service techniques, making decisions, problem- solving, utilize time management, and organizational skills. Carried SC SHIRLEY A. CLARK

RETAIL OPERATIONS

2

out cash accounting and inventory/category management tasks. Utilized personal computers and electronic point of sales. Experience working with Microsoft Word and Excel and retail-related software. Leading, managing, and supervising multiple levels of employees within the retail store involving coaching, training, developing staff for future career progression, handling disciplinary actions, conflict management, conflict resolution, performance management, and employee relations. Assisted in staffing and hiring practices including screening, interviewing and selection. Responding to inquiries with internal and external customers both in person and on the phone. Communicate effectively with customers and employees of ABC, both orally and in writing.

EDUCATION

GENERAL STUDIES DIPLOMA • 06/1993 • GEORGE WYTHE HIGH SCHOOL

Contact this candidate