Food Service Customer

Janice Faye Koontz

**** *** **** *****

Texarkana, Arkansas 71854

903-***-**** Day or Evening Phone

E-mail address: ******.******@***.***

Objective: I am seeking long-term employment with a company where I can use my abilities as well as skills to grow and expand in the food service industry. I also want to be the best worker that I can be for the company that I have been hired by. Strive daily for perfection at the job that I am performing or have been hired to do, and to work with my co-workers with a positive attitude, and strengthen my work skills daily.

Profile: A consistent, success oriented woman with high energy, strong physical capabilities and a positive mental attitude with a strong sense of responsibility and self-motivation. Good written and oral communication skills, great problem solver, team leader/player abilities, highly creative and flexible. It is crucial to demonstrate the importance of my job duties and expectations.

Additional Skills &

Training: Production, Customer Service, Customer Relations, Inventory, Packing, Managing, Corrections Officer Training, Shipping and Receiving, Warehousing, Inventory, Stocking, and Maintenance, Personal Protective Equipment Training, Safe Lifting Techniques, Eye and Hearing, Hazardous Materials and Waste Handling, Commercial D.L. Hazmat-Endorsement, Ethics Training, Safety Meetings, Safety Films, Cultural Diversity, First Aid, Performance Evaluation, and Physical Fitness Training, Bomb Threat Training, Terrorism Training

Education: Texarkana Community College

Texarkana, TX

2000-2001

UALR - Hope

Hope, Arkansas

1993-1996

Hope High School

Hope, Arkansas

1993 Graduating Class

Work History: Chart Well

Texarkana, AR

2016 - Present

Manager

Job Duties Include, But Not Limited To: Maintain a clean and organized kitchen/establishment that services over 400 students and faculty. Lead a dynamic staff of 8 people that make sure the establishment is up to standard by codes and regulations set forth by the state and health department. Maintain an accurate inventory system and ensure activity in the restock and reorder duties. Facilitate staff meetings to deliver updates on strategies or procedures that would impact production. Support and uphold the philosophy of education and the mission of the school. Support and adhere to the Code of Conduct and policies and procedures of the school. Abide by the Confidentiality Policy set forth in the Employee Handbook. Communicate effectively with students, parents, and other professionals. Ensure that kitchen and serving area meet State Health Department guidelines. Demonstrate general knowledge of cooking and ability to follow recipes. Maintain accurate records for cafeteria operations. Count money and makes daily reports available as requested. Fill out all forms and reports required for the Federal Lunch Program. Maintain accurate inventory of food, supplies, and equipment and submit timely, cost-effective orders as needed. Supervise students in the serving area with regard to safety and behavior. Maintain current and accurate lunch and bookkeeping records according to school policy. Meet staff development guidelines as set forth by administration. Demonstrate professionalism in conduct, demeanor, and work habits. Maintain a work schedule that maximizes availability to the school, students and staff

Catfish King

Texarkana, TX

2009 - Present

Store Manager

Job Duties Include, But Not Limited To: Serve as manager and be responsible for personnel management of 22 employees. Plans work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Perform such personnel administration function as approving leave, preparing formal performance appraisals and makings selection(s) to fill vacancies, interviews candidates for positions in the unity, recommends appointments, promotions, or reassignments to such positions. Recognize subordinate supervisors for outstanding performance awards. Give advice, counsel, or instruction to employees on both work, personal, and administrative matters. Handle minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Identify developmental and training needs as necessary providing or arranging for needed development and training. Hear and resolve complaints from employees, referring group grievances and more serious unresolved complaints to a higher level supervisor or manager. Keep supervisors informed of all aspect of the personnel management program. Develop performance standards and evaluates work performance of subordinates. Ensure good housekeeping, safety, health, and environmental rules and regulations are followed. Stock selection, stow, location survey, physical inventory, material handling, material examining and identifying, packing. Receive, unload and process incoming shipment. Check accompanying documentation against container, or packing labels. Follow establish procedures in reporting over, short, misdirected, or damaged materials. Count, recount, or search other storage locations to assist in determining the basis for over, short, or misplaced items.

Williams Chicken

Texarkana, TX

2006 - 2009

Store Manager

Job Duties Include, But Not Limited To: Served as shift-manager and be responsible for personnel management of 10 employees. Plans work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Perform such personnel administration function as approving leave, preparing formal performance appraisals and makings selection(s) to fill vacancies, interviews candidates for positions in the unity, recommends appointments, promotions, or reassignments to such positions. Recognize subordinate supervisors for outstanding performance awards. Give advice, counsel, or instruction to employees on both work, personal, and administrative matters. Handle minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Identify developmental and training needs as necessary providing or arranging for needed development and training. Hear and resolve complaints from employees, referring group grievances and more serious unresolved complaints to a higher level supervisor or manager. Keep supervisors informed of all aspect of the personnel management program. Develop performance standards and evaluates work performance of subordinates. Ensure good housekeeping, safety, health, and environmental rules and regulations are followed. Stock selection, stow, location survey, physical inventory, material handling, material examining and identifying, packing. Receive, unload and process incoming shipment. Check accompanying documentation against container, or packing labels. Follow establish procedures in reporting over, short, misdirected, or damaged materials. Count, recount, or search other storage locations to assist in determining the basis for over, short, or misplaced items. Recommend and implement appropriate action to eliminate variances. Made recommendations to improve quality, productivity, reduce cost, and ensure maximum utilization of resources. Monitored receiving of goods, maintained inventory control to ensure adequate sock levels and minimize waste and pilferage.

Arkansas Giant Kong

Texarkana, AR

2005 - 2006

Store Manager

Job Duties Include, But Not Limited To: Responsible for personnel management of 5 employees. Plans work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Perform such personnel administration function as approving leave, preparing formal performance appraisals and makings selection(s) to fill vacancies, interviews candidates for positions in the unity, recommends appointments, promotions, or reassignments to such positions. Recognize subordinate supervisors for outstanding performance awards. Give advice, counsel, or instruction to employees on both work, personal, and administrative matters. Handle minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Identify developmental and training needs as necessary providing or arranging for needed development and training. Hear and resolve complaints from employees, referring group grievances and more serious unresolved complaints to a higher level supervisor or manager. Keep supervisors informed of all aspect of the personnel management program. Develop performance standards and evaluates work performance of subordinates. Ensure good housekeeping, safety, health, and environmental rules and regulations are followed. Receive, unload and process incoming shipment. Check accompanying documentation against container, or packing labels. Follow establish procedures in reporting over, short, misdirected, or damaged materials. Count, recount, or search other storage locations to assist in determining the basis for over, short, or misplaced items. Distribute cash to registers, maintain change fund, and collect end-of-day receipts. Maintain hard copy and electronic database of sales data, purchase order invoices, and special orders.

Department of Corrections

Texarkana, TX

1999 - 2009

Correctional Officer

Job Duties Include, But Not Limited To: Recorded information such as prisoner identification, charges, incidents of inmate disturbance. Served meals, distributed commissary items to prisoners. Settled disputes between inmates, wrote 005 incident reports on use of force when prisoners had altercations with one another. Arranged daily schedules for prisoners including library visits, work assignments, family visits, counseling appointments. Assigned duties to inmates, providing instructions as needed. Conducted fire safety and sanitation inspections. Drove passengers vehicles and trucks used to transport inmates to other institutions, courtrooms, hospitals, work sites, etc. Inspected mail for presence of contraband. Investigated crimes that had occurred within the institution, or assisted police in their investigations of crimes and inmates. Issued clothing, tools, and other authorized items to inmates. Maintained records of prisoners identification, charges. Provided written, oral reports to supervisors concerning inmates. Searched for, helped to capture inmates. Attended all scheduled training classes. Participated in regular evaluations of job performance, requested training in areas where training would be beneficial. Trained and assisted new hires that were assigned to my area of responsibility. Accepted other duties and completed all assigned tasks in an expeditious manner. Duties included working a variety of rotating shifts, as well as rotation of positions, and performed other duties as assigned or required. Utilized my ability to smoothly and rapidly shift between dissimilar tasks. Communicated well both verbally and in writing. Can react quickly and calmly to emergency situations and made effective decisions while in stressful situations and circumstances. Managed disruptive, explosive, violent and potentially assault offenders, through the use of both verbal and physical control practices. Analyzed situations quickly, took effective action. Followed all safety rules, regulations, wore all protective clothing, equipment necessary for job performance. Worked independently, and as a team member, in order to accomplish the mission. Participated in the day-to-day operations of the prison and jail. Maintained security of the facility, escorting offenders within and /or outside the secure confines of the prison and jail. In addition, supervised offender work crews, effectively managed volatile and violent offenders, operated a master control center and fulfilled a number of clerical duties. Communicated effectively with a varied population of offenders, including individuals from diverse ethnic, racial, cultural and economic backgrounds. This included persons for whom English was not a primary language, persons with developmental and learning disorders, and individuals with a wide variety of psychiatric and physical disorders. Provided direct supervision of offenders within the housing areas of the prison and jail. Duties Included monitoring conduct of prisoners, according to established policies, regulations, procedures, in order to prevent escape or violence. Security check were performed on an hourly basis to ensure that the unit was secure, doors locked, nothing out of place, everyone in their assigned areas. Inspected condition of locks, window bars, grills, doors, gates at correctional facilities, in order to ensure that they were secured. Hourly counts were done to assure that all prisoners were accounted for. Searches, shakedown were done periodically to assure prisoners were not in possession of illegal contraband, weapons, etc. Responsible for the general offender behavior in areas assigned as their duty station, and directly supervised and escorted offenders within the secure perimeter of the prison and jail as assigned. Efficiently and accurately completed corrections paperwork including but not limited to cop logs, use of force, requests, memos and rosters. Took prisoners into custody, escorted them to their location within, outside of facility, such as visiting room, courtroom, hospital, or airport. Appropriately responded to emergencies in the prison or jail, which could include offender assaults, fires, riots, offender disturbances, natural disasters, and hostage conditions. Immediately and appropriately responded to control these circumstances. This could involve the use of appropriate levels of force through physical management of combative, volatile, hostile and assault offenders. Accurately operated a variety of equipment, including computers, printers, physical restraint devices, firearms, radios, fire extinguishers, telephones, and equipment found in the central control booth. Used weapons and physical force to maintain discipline and order among prisoners. Searched prisoners, cells, vehicles for weapons, valuables, or drugs. Guarded facility entrances in order to screen visitors.

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