Customer Service Quality Control

Zabria Hill

Dedicated Team Leader Streamlining Operations for Success

**** ** *** ** ****** Alabama ***********@*****.*** 256-***-****

Versatile with Extensive Hands-On Experience and Diverse Skill Set A skilled and adaptable person with a wealth of practical experience across labor, production, quality control, tax preparation, customer service, and more. Proven record of accomplishment of successfully handling a broad spectrum of responsibilities and contributing to the success of various industries. Key Skills and Abilities:

• Strong leadership and teamwork abilities honed through diverse roles.

• Adept at multitasking, supporting a sense of urgency, and cultivating a positive team culture.

• Proficient in customer service, effective communication, and a remarkable typing speed of 100 words-per minute.

Education:

• Heavy machinery operator certifications from Calhoun community college, excavator, bulldozer, skid-steer, asphalt roller, Tractor

Work Experience

Tree Commanders

September 2023 to September 2024

Operate an array of equipment to remove and dispose of unwanted branches, which can entail using brush chippers, boom trucks, stump chippers, power saws and many others. Prune the top of trees to make them more visually pleasing to the general public. Clear the site once the job is done by loading up branches and other pieces of debris into work truck.

Inspect trees to see if there are any underlying issues, such as diseases or fungus growing. Debt Collection Specialist

Smith Rouchon & Associates-Florence, AL

January 2023 to February 2024

• As a debt collection specialist, I handled contacting individuals or businesses with overdue payments, negotiating payment plans, and ensuring prompt debt resolution.

• I analysed financial situations, communicated assertively yet professionally, and documented interactions.

• Paying Attention to legal regulations and ethical practices. Production Lead

JBS Pilgrim's Pride Guntersville,

AL January 2015 to December 2023

Responsibilities:

• Led the production team, providing training and guidance to ensure machine functionality and-adherence to operational procedures.

• Managed the proper functioning of machinery by overseeing regular cleaning and maintenance during-breaks and post-shift.

• Conducted safety meetings to reinforce and keep a culture of workplace safety.

• Facilitated food safety evaluation training and ensured adherence to set up protocols.

• Ensured the eviscerating process met high-quality standards, striving for best performance.

• Food Safety and Quality Assurance (FSQA), Food Safety Evaluation certified, USDA certified

Construction Laborer/Material Handler/Helper

Labor Finders-Huntsville, AL

August 2012 to January 2015

Responsibilities:

• Engaged in a variety of tasks including construction cleanup, demolition, food service preparation, banquets, landscaping, forklift and elevator operation, janitorial services, record-keeping, and material handling.

Key Project Involvement:

• Contributed to the construction of several notable projects including IHOP in Madison, PNC Bank in-downtown Huntsville, new apartments near Huntsville Hospital, projects for the Department of Veterans Affairs, the Boeing building near Gate Nine in Huntsville, and facilities at Alabama A&M University. Tax Preparer

Taxserv, Huntsville, AL

November 2010 to February 2012

Responsibilities:

• Gathered and organised client information for tax returns, including collecting social security cards, IDs, and creating individual folders for each client.

• Conducted advertising and promotional activities for the company, liaising with radio stations and-actively engaging in business promotion efforts. Accomplishments:

• Developed a reputation as a preferred contact for tax-related inquiries, proving excellent-customer service and fostering positive client relations.

• Improved interpersonal skills and team collaboration through effective client interactions and team-oriented work.

Skills Used:

• Demonstrated strong customer service skills in handling tax-related inquiries and providing guidance-to clients.

• Engaged in effective teamwork and used a fast-typing speed of 100 words per minute for efficient-documentation and correspondence.

Quality Control

Cinram Huntsville, AL

August 2008 to June 2009

Quality Control

Cinram - Huntsville, AL (August 2008 to June 2009) Responsibilities:

• Ensured the quality of all products on the production line by meticulously examining for proper seals, correct wrapping, and correct DVD counts in each box.

• Supervised line employees to ensure each performed their designated tasks accurately, while also keeping the proper operation of the machinery. Accomplishments:

• Developed the skill to instruct and train groups of individuals, imparting knowledge on machinery-operation and quality control practices.

• Cultivated strong leadership abilities by overseeing teams and keeping a sense of urgency and-efficiency. Skills Utilised:

• Demonstrated leadership skills, teamwork, patience, urgency, multitasking, and organizationalcapabilities in overseeing quality control processes within the production line.

Administrative Assistant

H&R Block-Huntsville, AL

January 2008 to April 2009

Greet clients and provide excellent customer

service. Answer phones, schedule appointments, and manage walk-in

Input client information into the tax preparation software. Maintain correct and organised client files and records. Communicate with clients to request more information or clarification on tax-related Customer Service Representative

West Communication-Huntsville, AL

July 2006 to May 2008

Responsibilities:

• Communicated copays, benefits, and claims information to members, easing changes in primary-care providers (PCPs), and providing network details. Accomplishments:

• Enhanced customer service skills, adeptly multitasked, and efficiently gathered and gave-critical information to ensure clear member understanding of their plans, benefits, premiums, and claims.

Skills Used:

• Demonstrated exceptional typing speed of 100 words per minute (WPM).

• Utilised strong customer service abilities to address member queries and concerns effectively.

Cashier/Food Service Team Member

Burger King-Huntsville, AL

2004 to 2006

Responsibilities:

• Mastered food preparation techniques for all menu items, from preparation to serving, ensuring quality-and efficiency in food service.

• Proficiently managed drive-thru operations, handling cash transactions at the front counter and drive-thru window.

• Demonstrated adeptness in operating front cash registers, effectively handling orders and transactions-for the breakfast, lunch, and dinner menus. Accomplishments:

• Developed strong customer service skills, ensuring a positive and satisfying experience for patrons.

• Got a comprehensive understanding of all aspects of food service, including preparation, cashier-duties, and efficient operation of the drive-thru. Education

Trade school in Heavy Machinery

Calhoun Community College

July 2024 to October 2024

Snead State Community College - Boaz, AL

August 2018 to May 2020

Lee High School - Huntsville,

AL 2001 to 2005

Skills

• Problem-solving

• Flexibility

• Teamwork

• Reliability

• Tax Experience

• Materials Handling

• Medical terminology

• Leadership

• Quality control

• Assembly

• Construction

• Supervising experience

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• Communication skills

• Office experience

• Front desk

• Conflict management

• Insurance sales

• Tax experience

• Calendar Management

• Call center

• Negotiations

• Heavy machinery operator

Certifications and Licenses

Driver's License

February 2022 to October 2025

Bulldozer

Present

Certified at Calhoun community college

Excavator

Present

Certified at Calhoun community college

Skid steer

Present

Certified at Calhoun Community College

Asphalt Roller

Present

Certified at Calhoun Community College

Food Handler Certification

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