Customer Service Patient Care
Resume:
Katherine S Gutierrez Montalvo
**** ****** **. *****, ** 60123
******.***********@*****.***
SKILLS:
● Bilingual Spanish/English
● Experience working with diverse patients
● Knowledgeable in patient care and safety, medical terminology, vital signs, and patient monitoring
● Capable of different ways to collect specimens such as blood draw, capillaries,and drug screening
● Companionate with children, adult and senior clients
● CPR/First Aid Trained
● Well organized, self- motivated and attention to details
● Exceptional customer service skills
● Excellent communication skills
EDUCATION AND CERTIFICATIONS:
A Plus Healthcare Training, St. Charles, IL
October 2019-2020
● Phlebotomy – State Certified/ NHA Certified, January 2020
● Certified Nurse Assistant, anticipated completion and state certified, April 2020 Streamwood High School
High School Diploma, Graduated 2014
Summary:
● Demonstrated expertise in collecting blood, urine or fecal samples
● Venipuncture/Capillary/Blood/nasal swabs/ all lab specimens
● Empathetic Customer Service
● Excellent Communication skills/ bilingual
● Specimen Preparation
● Multitasking and Time Management Skill
● Accuracy and Attention to Detail
● Critical thinking and Problem Solving Ability
● Adaptability to a fast paced, changing work environment CLINICAL EXPERIENCE:
Phlebotomy Clinical Practice
K. Gutierrez Montalvo pg. 2
Fall, 2019
A Plus Healthcare Training, St. Charles, IL
● Completed 37 venipunctures blood draws and 15 capillaries
● Knowledgeable of the order of draws and understand the process of labeling
● Follow safety procedures (ppe)
Basic Student Nursing Assistant
February -December 2018
Manor Care Health Services, Elk Grove Village, IL
● Assessed vitals (Blood Pressure, Pulse, Respirations, Temperature, Pain)
● Preformed partial bed baths, showers, and perineal care
● Assisted with daily living activities including transfers from bedside to chair and personal hygiene and grooming of patients
WORK EXERCISES:
Advocate Sherman Hospital, Various departments
May 2019 – August 2019
Future Work Force Leaders Program, Elgin Community College
● Assist with cart and room turnover, assist with cart clean up and set up for new patients
● Round out for any patients needs as well as answering call lights
● Responsible for sanitizing room and preparing for next patient
● Round on patients, offering pillows, blankets, water and any necessaries as needed
● Assisted in inpatient lab with organizing records, filing daily reports, and sort blood draws for correct testing
● Hands on in Mother/Baby unit including comforting infants Northwestern Medicine
February 2020-2023
Phlebotomist
● Venipuncture / Capillary Blood Collection
● Empathetic Customer Service
● Excellent Communication skills
● Specimen Preparation
● Multitasking and Time Management Skill
● Accuracy and Attention to Detail
● Critical thinking and Problem Solving Ability
● Adaptability to a fast paced, changing work environment
● Acutely performed over 500 phlebotomy blood draws with high patient satisfaction
K. Gutierrez Montalvo pg. 2
PPG Laboratory
April 2023-February 2024
Phlebotomist
● Venipuncture/Capillary Blood Collection/swap/ urine culture/H plylori breathing test
● Multitasking and Time Management Skill
● Accuracy and Attention to Detail
● Adaptability to a fast paced, changing work environment
● Adapting to quality and response
● Organize/ clean
Quest Diagnostics
March 2024 - Currently attending
Phlebotomist
● Skilled in the collection/processing/and maintain in temperature
● Empathic customer service
● Multitask and in time management
● Attention and observe carefully
● Great communication/
● compassion/ positive attitude
● Skilled in laboratory computer programs
● Maintain in friendly environment
● Maintain hygiene and clean
●
VOLUNTEER ACTIVITIES:
Advocate Sherman Hospital
August 2019 – 2021
● Mother Baby Unit
● Inpatient Labs
● Emergency unit
Nueva Creacion Church
2013 – Current
● Soup Kitchen/ Food assistance Program
● Clothing Drives
● Bake Sales
Contact this candidate