Customer Service Associate

Paulette Stephens

Bloomfield, CT 860-***-**** ************@*****.***

WORK EXPERIENCE

Price Rite Bloomfield, CT

Customer Service Associate November 2023 - Present

● Provides exceptional customer service by greeting customers warmly, answering questions, and assisting with product selection, ensuring a welcoming shopping environment.

● Operates cash registers efficiently, processes transactions quickly and accurately, and assists with bagging groceries while maintaining a positive and friendly demeanor.

● Collaborates with team members to achieve daily operational goals, including stocking shelves, organizing displays, and maintaining store cleanliness

● Informs customers about promotions, product availability, and recommendations, contributing to an engaging and informative shopping experience.

● Addresses and resolves customer concerns promptly, ensuring customer satisfaction and retention.

● Assists in inventory management by restocking shelves, organizing backroom stock, and conducting regular product checks to maintain inventory accuracy.

● Contributes to store aesthetics by creating visually appealing displays and informative signage, driving customer interest and sales.

Professional Development Bloomfield, CT

Various Experiences August 2020 - October 2023

● Laid off due to COVID-19 and focused on seeking employment opportunities while enhancing skills.

● Completed courses in Licensed Property, Casualty, Credit & Travel Insurance Producer (License #I-2707892) through the State of Connecticut Insurance Department, and Financial Services, Customer Service & Sales through the LEAD Center at Capital Community College.

● Volunteered with Calvary Church of God in Christ, supporting the community through a free meal program. University of Saint Joseph West Hartford, CT

Accounting Specialist August 2015 - May 2020

● Collaborated with the finance team on year-end closing and audits for the University’s $4.9 million budget, ensuring compliance and accuracy.

● Reconciled bi-weekly payroll reports, guaranteeing accurate employee compensation.

● Assisted in managing vendor relationships by processing over 240 payments per month, maintaining good vendor relationships.

● Managed a workload of 120 University purchase card-holders, ensuring timely and accurate expense tracking. Whole Foods Market West Hartford, CT

Customer Service Associate and Trainer September 1999 - July 2015

● Supervised new hires and ensured their skill development through comprehensive ongoing training programs.

● Trained over 100 team members over 12 years, enhancing team efficiency and service quality.

● Promoted sales growth by recommending related products to customers at point-of-sale, increasing store revenue.

● Established outstanding professional relationships with customers through excellent customer service, enhancing customer loyalty.

EDUCATION

University of Saint Joseph West Hartford, CT

Bachelor of Science, Accounting

SKILLS

● Customer Engagement and Experience

● Team Collaboration and Communication

● Visual Merchandising and Store Presentation

● Adaptability and Versatility in Retail Roles

● Cash Handling and Transaction Accuracy

● Product Knowledge and Recommendations

● Problem-Solving and Conflict Resolution

Contact this candidate