Business Development Customer Success

IRVING, US, ***** • **.*******@*****.*** • 214-***-****

KY YOUNG

PROFESSIONAL SUMMARY

Multi-Talented Chief Development Officer with over two decades of expertise in diversity leadership, strategic sales, and nonprofit fundraising. Demonstrates a proven ability to drive revenue growth and enhance community engagement through innovative initiatives and strategic partnerships. Recognized for pioneering DEI strategies and cultivating impactful client relationships that foster inclusion and organizational excellence.

EMPLOYMENT HISTORY

CHIEF DIVERSITY OFFICER Sep 2018 - Present

The Neuro-Inclusion Group Irving, TX

Spearhead DEI initiatives, including strategic planning, committee leadership, and organizational training, resulting in increased cultural competence across client organizations.

Led 200+ diversity and unconscious bias training sessions, increasing engagement & satisfaction by 15% year-over-year.

Partner with chambers of commerce, educational institutions, and corporate stakeholders to achieve diversity goals, impacting over 50 organizations.

Designed and executed community outreach that improved engagement by 25%.

MEMBERSHIP DIRECTOR 2016 - 2019

Texas Restaurant Association / Greater Dallas Restaurant Association Dallas, TX

Led sales strategies achieving 150% membership growth, enhancing revenue by over 30%.

Organized 40+ events, boosting attendance by 20% and raising satisfaction to 92%.

Crafted member-focused solutions, increasing market reach by 30%.

Enhanced community ties, improving engagement and organizational reputation.

Streamlined operations, achieving notable efficiency and market expansion.

Pioneered unique membership programs that elevated brand visibility and ensured sustained growth amid evolving industry challenges.

Developed data-driven reports to guide strategic decisions, enhancing market insights and optimizing membership outreach efforts.

Facilitated cross-functional teams to implement innovative membership engagement strategies, fostering a cohesive organizational culture.

Conceptualized forward-thinking initiatives that positioned the association as a leader in industry innovation and member satisfaction.

Promoted dynamic networking opportunities that energized member participation, driving increased interaction and community building.

Revitalized membership campaigns, leading to a surge in member engagement and a robust increase in association loyalty.

MEMBERSHIP DEVELOPMENT DIRECTOR 2014 - 2016

Dallas Arboretum and Botanical Society (DABS) Dallas, TX

Achieved 200% membership growth, surpassing sales goals and boosting revenue by $500K annually.

Directed 16 exclusive members-only events annually, increasing member engagement by 35%.

Led a team of 60+ volunteers and customer service staff, maintaining a 95% membership retention rate through high-touch relationship management and personalized outreach.

Implemented strategic initiatives enhancing member acquisition, resulting in substantial revenue growth for DABS.

Facilitated cross-departmental collaboration, optimizing event execution and elevating member satisfaction.

Pioneered new engagement strategies, leveraging digital platforms to expand membership reach and drive community involvement.

Streamlined volunteer coordination processes, significantly improving operational efficiency and service delivery.

Analyzed membership trends to refine outreach methods, ensuring high retention and personalized member experiences.

Expanded membership engagement through strategic partnerships, achieving notable growth and enhancing community presence.

SR. SALES DIRECTOR 2007 - 2014

LivingSocial Dallas-Fort Worth, TX

Directed sales teams, achieving 40% above monthly targets, generating $2M in B2B revenue.

Managed 100+ key accounts, fostering long-term partnerships in hospitality and tourism.

Utilized Salesforce for tracking, maintaining 95% client satisfaction and engagement.

Led strategic initiatives, enhancing market presence and client acquisition in competitive sectors.

Streamlined processes through inter-departmental collaboration, boosting efficiency and service outcomes.

Facilitated team workshops to enhance customer engagement tactics, leading to improved client retention and streamlined sales processes.

Executed high-impact sales initiatives, surpassing benchmarks and delivering significant revenue increases through strategic partnerships.

MANAGER OF MEMBERSHIP & INVESTOR RECRUITMENT 2002 - 2006 Greater Irving-Las Colinas Chamber of Commerce Irving, TX

Exceeded sales targets by 20% annually, boosting revenue by $300K.

Secured major sponsorships, attracting 500+ members, enhancing retention.

Analyzed trends, implemented strategies, improved satisfaction, retention.

Streamlined processes, improved onboarding, faster member integration.

Facilitated cross-departmental projects to boost community visibility, strengthening local business partnerships and support.

Implemented data-driven strategies to optimize membership satisfaction, contributing to sustained chamber growth and success.

Drove data analysis to identify growth opportunities, enhancing member engagement and retention through strategic insights.

EDUCATION

DIVERSITY, EQUITY, AND INCLUSION: INCLUSIVE LEADERSHIP CERTIFICATION Cornell University

DIVERSITY & INCLUSION / CULTURAL COMPETENCE CERTIFICATION Humanext

CLASSROOM MANAGEMENT CERTIFICATION

Center for Teacher Effectiveness

ADDITIONAL INFORMATION

BOARD EXPERIENCE

City of Irving Governing Board Member

City of Irving, Department of Arts & Culture – Irving, TX 2016 – 2018

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