Customer Service Manager

Effective Leader Skilled multi-tasker

Consistently meet goals Focused on customer satisfaction

Exceptional interpersonal communication Meticulous attention to detail Jun 2016-Mar 2017

Baltimore, MD

Aug 2015-Jun 2016

Dundalk, MD

Apr 2012-Aug 2013

Baltimore, MD

Sep 2011-Aug 2013

Baltimore, MD

Shatina Gale Phipps

Professional Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Budgeting and forecasting specialist, with advanced knowledge of Windows and Excel. Dependable leader bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Skills

Experience

Shift Manager

Chick-fil-A Inner Harbor

Open restaurant daily, prepare for service, engage and guide employees with task, greet and satisfy all customers, daily safety checks, clean and sanitize all areas, encourage positive attitudes, handle safe drops and shift change.

Evaluate workers' performance and prepare written performance evaluations. Resolve customer or employee complaints regarding sales and service. Tier 1 Doc

Amazon Fulfillment Center BWI 2

Effectively communicated with team members and managers to maintain clearly defined expectations to deliver.

Dispose of damaged or defective items, or return them to vendors. Provided a high level of product and leadership support to customers and co-workers. Office Manager

Prestigious Graphics

Directed and assisted guests and courier delivers, answered and managed incoming and outgoing calls.

Ordered and distributed office supplies while adhering to a fixed budget. Maintained a clean reception area as well as resolving customers questions, issues, and complaints. Administrative Assistant

Baltimore City Community College

Answer phone calls and direct calls to appropriate parties or take messages. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

2254 Madison Avenue, Baltimore, MD 21217

*************@*****.***

Ph: 443-***-****

May 2016

Baltimore, MD

May 2009

Baltimore, MD

Aug 2007

Towson, MD

Education

Bachelor of Science: Business Management

Coppin State University

GPA 3.3

Dean's List Honoree, 3 semesters.

Member, Phi Beta Kappa.

99+credits Child Care: Education

Baltimore City Community College

Studied in Education, received child care certification, transferred to Coppin State University in 2013. Awarded Elizabeth Kaufman Memorial Scholarship. (2013) Awarded The Maryland House of Delegates Scholarship. (2013) Medical Assistant

Medix School

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