Customer Service Executive Assistant

JAMES ARZADON

**********@*****.*** Richmond, TX 614-***-**** http://www.linkedin.com/in/james-arzadon-46022611

PROFILE SUMMARY

Seasoned professional with over 15 years of expertise in guiding teams, optimizing overall processes, maintaining service standards, and driving sales initiatives. Skilled in delivering unparalleled customer service through strategic approaches, fostering enduring client relationships for optimal satisfaction and brand loyalty. Proficient in coordinating international logistics, streamlining distribution, and providing comprehensive support for high-profile client missions. Recognized for excellence in staff development, managing escalations, orchestrating complex projects, achieving and exceeding budgetary targets, maintaining zero discrepancies in inventory control, and driving substantial cost-saving initiatives. Dynamic leader and veteran committed to organizational process improvement and excellence.

CORE SKILLS & COMPETENCES

Ability to efficiently manage executive assistant responsibilities, supporting c-suite leadership in achieving organizational goals, managing calendars and communications, and facilitating strategic initiatives.

Exceptional interpersonal and communication skills to foster positive client interactions with a proven ability to promptly and accurately resolve queries for enhanced overall satisfaction

Outstanding organizational and multitasking abilities to facilitate efficient office operations and strong analytical and problem-solving skills to resolve operational challenges effectively.

Expertise in coordinating international travel logistics to ensure the flawless execution of complex itineraries, coupled with in-depth knowledge of aviation regulations, airport restrictions, and customs protocols.

Highly skilled in inventory management and control, ensuring accuracy and efficiency, and strong analytical and problem-solving skills for strategic logistics planning.

Proven capability in budget management and implementing cost-saving initiatives to optimize operational expenses.

WORK EXPERIENCE

SENIOR INTERNATIONAL TRIP COORDINATOR 2021 – Present

Flightpro International LLC, Houston, TX (COMPANY NAME CHANGED DUE TO COVID ERA)

SENIOR INTERNATIONAL TRIP COORDINATOR 2018 – 2020

Rockwell Collins, Houston, TX

Orchestrated the delivery of exceptional customer service, emphasizing consultative servicing to fortify relationships with key client accounts, resulting in sustained growth and heightened client loyalty.

Informed and educated clients and staff members on airport restrictions, security protocols, and customs regulations, demonstrating proficiency in managing itineraries based on flight plans, weather conditions, and industry regulations.

Fostered outstanding customer service experiences by cultivating robust relationships with Original Equipment Manufacturer (OEM) accounts by proactively evaluating future customer requirements.

Implemented and facilitated various functions, providing comprehensive employee training, analyzing training needs, and continuously monitoring progress to optimize outcomes.

Directed expanding services to mapped OEM accounts, overseeing scheduling, trip planning, customs, and immigration processes, and providing overall international logistics consulting.

Championed achieving a remarkable 50% increase in company revenue per month by skillfully supervising four OEM accounts, showcasing adept leadership and strategic decision-making.

STRATEGIC ACCOUNT MANAGER 2015 – 2018

Universal Weather Aviation, Houston, TX

Cultivated and maintained strong customer relationships, maximizing revenue and ensuring long-term sustainability through effective strategic account management.

Conducted daily staff briefings to ensure the consistent delivery of high-level service, contributing to overall customer satisfaction.

Managed client missions from initiation to completion, consistently delivering complete customer satisfaction and being an integral part of a specialized team, contributing to the operational success of all mission-related activities.

Optimized operational processes by nurturing strong business relations with major corporate clients, ensuring smooth activities flow.

Pioneered the establishment of a customer service center base, overseeing accounts updating, training, and communication history, and addressing incoming customer queries in compliance with tools and platforms.

SENIOR INTERNATIONAL TRIP COORDINATOR 2012 – 2015

Rockwell Collins, Houston, TX

Evaluated future customer requirements, cultivating robust relationships with valued clients to ensure the delivery of exceptional customer service experiences while managing escalations, addressing emails, developing rosters, and coordinating with team members on various projects, including the orientation of new joiners.

Acquired advanced knowledge and insights into implementing comprehensive processes, effectively eliminating discrepancies, and optimizing profitability while minimizing losses.

Collaborated with senior management, sharing detailed reports and information on overall activities, ensuring seamless flow of processes.

Functioned as a facilitator for the company's vision, mission, and values, chosen to present and train management-level staff in the application of the Business Operating System (BOS) by identifying crucial business measurements, conducting effective management reviews and BOS Assessments, and implementing an efficient BOS process.

FRONT DESK SUPERVISOR 2009 – 2012

Columbus Marriot NW Hotel Houston, Dublin, OH

Liaised with clients to address queries and implement effective solutions, significantly improving process efficiency and being nominated for an award based on exceptional work ethics and contributions to the hotel's success.

Prioritized staff development, ensuring awareness of new property features and promotions while optimizing workforce allocation to maximize closure count.

Oversaw guest interactions with hotel staff, aiming to increase overall customer satisfaction, and formulated and executed robust strategies for sales and marketing, resulting in enhanced sales and revenue.

Earned recognition as the number one hotel out of 345 by consistently delivering continuous improvement in hospitality and customer services through various quality initiatives.

PRIOR EXPERIENCE

OPERATIONS MANAGER 2007– 2009

Global Auto Processing System, Port Hueneme, CA

OPERATIONS MANAGER

Baseops International, Houston, TX

OPERATIONS MANAGER

Jeppesen Dataplan, Columbus, OH

MILITARY EXPERIENCE

UNITED STATES NAVY - 1990 -1998

Acknowledged with a Letter of Commendation for effectively managing the shipping/receiving, inventory control, and supplies for a Helicopter squadron during Desert Storm and Desert Shield through the Navy supply system warehouse and depot repair facility.

Attained the Navy Achievement Medal for significant contributions to the Supply Training Requirement Review Board and Occupational Standards Reviews, leading to a 50% consolidation of training, conserving crucial resources at the "A" school, and ensuring better-trained entry-level storekeepers within the Navy Supply Systems Command.

Supported the dissemination of current career information through the Command Master Chief of the Navy Supply Systems Command to 30,000 Supply Corps enlisted community members.

Demonstrated efficient budget management, overseeing a $250,000 operational target with zero discrepancies in the control inventory of parts and supplies during deployment in support of Desert Storm and Desert Watch.

Led cost-saving efforts by optimizing efficiencies and saving over $2000 in crane costs through Bahraini contractors during deployment in support of Desert Storm and Southern Watch.

Contributed to executing the Supply Training Requirement Review Board and occupational standards reviews, evaluating similarities between the storekeeper and aviation storekeeper ratings while serving with the Navy Supply Systems Command.

Advocated for the consolidation of 50% of training, further economizing critical resources at the "A" school and enhancing the training of entry-level storekeepers for the Fleet.

EDUCATIONAL EXPERIENCE AND CREDENTIALS

PILOT DEVELOPMENT PROGRAM

San Jacinto College Aviation Flight Program

SUPPLY AVIATION PROGRAM

United States Navy

A.S. AVIATION MANAGEMENT

Airlink International/PATS

AWARDS AND RECOGNITIONS

Two Good Conduct Medals from the United States Navy.

Three Navy Achievement Medals from the United States Navy.

Navy Achievement Award for outstanding contributions to streamlining the distribution and storage of over 5000 consumable items, resulting in substantial cost savings in inventory control for the Navy and Squadron.

Recognized with the Navy Achievement Award in lieu of a second award for exceptional service.

Awarded the Navy Achievement Medal in acknowledgment of meritorious achievements.

VOLUNTEER EXPERIENCE

MEMBER OF THE KNIGHTS OF COLUMBUS INITIATED AND SUPERVISED LAUNCH OF READING PROGRAM

Inner-City Elementary School Washington, DC

EXPERTISE

Operations and Management

Quality Assurance & Control

Business Operating System

Performance Management

Customer Service Management

Supply Chain Management

Data Analysis and Reporting

Team Leadership & Training

Process Improvement

Financial Auditing

Conflict Resolution

Project Management

Flight Planning

Inventory Control

Account & SLA Management

Strategic Planning & Execution

MIS Reporting & Administration

Sales & Business Development

Performance Evaluation and Feedback

International Travel Documentation Requirements

Navigation And Route Optimization

Budget Management and Analysis

REFERENCES

Available Upon Request

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