IAM Analyst
Resume:
Cesar David Davila
Windows Administrator, Help Desk Support, Cyber Security Specialist
Brick Town NJ, 08723
**************@*****.***
EXPERIENCE
Raaz Security/RWJBarnabas Health, Somerset. NJ – Project Manager
January 2024 – October 2024
Defined the project scope and deliverables for multiple projects as well as developed project plans with clearly defined timelines.
Lead project teams discussions fostering collaboration and communication. Also encouraged the team to share any concerns or challenges they might encounter.
Identified potential risks and developed mitigation strategies to minimize impact on the project.
Regularly updated stakeholders and team members on project status challenges, and achievements.
Maintained comprehensive project documentation including business requirement documents, scoping documentation, meeting recordings, status reports, and any miscellaneous documents directly associated with the project. All of this was uploaded and available through a shared drive which was accessible by corresponding team and project members.
A metrics report would be generated monthly for the stakeholders indication the amount of work either saved or lost on the current projects.
Insight Global/RWJBarnabas Health, Somerset. NJ – Identity and Access Management
July 2021 – December 2023
Managed the central access management and ServiceNow que for account provisioning, account deprovisioning, email creation, DL/shared mailbox creation, AD group access and access to file shares.
Communicated with my team through TEAMS for any discrepancies, support issues or tasks that may need immediate action or to be addressed.
Provided level 2 end user support through phone, email and TEAMS chat for any authentication issues, missing AD groups or access issues.
CHUBB Insurance, Whitehouse Station. NJ – Privileged Identity Support Analyst
May 2020 – July 2021
Managed the outlook and support line which provides tier 1 support for any logon issues, authentication issues, error codes, and access to machines or if credentials are needed.
Onboarded service accounts into CyberArk and link dependencies for password management and password rotation.
Worked in Active Directory creating user accounts, unlocking accounts, changing passwords.
Added admin accounts to machines by connecting to servers and accessing local users and groups and providing users rights and permissions based on what they need.
Provisioned administrator accounts for RDP connections that are vaulted through CyberArk. Those entails coming up with a naming convention that fits our standard, creating the username in active directory, creating a safe in CyberArk for the accounts and onboarding the accounts into CyberArk.
Ran metrics reports for user accounts activities, account and server failures, devices audits for documentation.
Scrum Master for a regional team in Monterey that required me to have meetings throughout the day to track progress and any impediments that may need immediate attention and support.
York Telcom Corporation, Eatontown. NJ – Service Desk, Proactive Monitoring, Technical Services.
October 2019 – April 2020
Monitored, update and maintain tickets in the ServiceNow que. That would entail for me to check if the device or issues have been properly fixed and provide current status and next steps to the customer. If the device has been properly troubleshooted and fixed I would go ahead and sign off and close the ticket providing an email to the customer on the status and device health of the machine.
Managed a help desk line where I would open tickets in ServiceNow for callers and emails. This was based on the severity of the issue. Then I would provide the ticket number for tracking purposes to the customer. After that I would troubleshoot the issue. If the issue was too complex to fix then it would escalated it to an appropriate team to fix.
Through our proactive monitoring system I would check on device health and availability and see if the device has been interrupted, if so I would reach out to the current point of contact and inform them of the current issue, providing a ticket number for tracking purposes and possible solution for hands on fix.
I installed software and registered video conferencing equipment, based on company standards.
Software troubleshooting in the standard software image and 3rd party applications.
TJR Enterprises LLC, Howell. NJ – Server administrator, Service Desk, Site Management, Equipment deployment.
September 2019 – December 2019
Provided client support for business, commercial and residential. We would set up machinery such as computers, printers, servers, wifi for the customer.
To ensure the customer work remained uninterrupted, we provided services outside of regular hours. This included server updates or equipment deployment.
Ran the help desk, which entitles answering phone calls and fixing issues the end user might have. This also requires me to start a ticket and properly move it up the chain of command if applicable.
EDUCATION
Project Management Institute, Online — The Basics of Scrum,, Basics of Disciplined Agile an Introduction
December, 2023 – February, 2024
CyberArk Training, Online — CyberArk Privileged Access Security Course, CyberArk Certified Trustee
May, 2020 – May, 2021
Polycom University, Online — Video conferencing equipment, Business Media Smartboards, Audio and Visual equipment, Polycom RealPresence, Polycom RealConnect, Assessment and deployment
October, 2019 – April, 2020
Bar PC Training, Toms River NJ — Windows 2016 Server Administrator, Virtualization Security Specialists
March 2019 – October 2019
Atlantic Cape Community College, Black Horse Pike NJ — Culinary Arts/Nutrition
September 2012- June 2013
Brookdale Community College, Asbury Park NJ — Culinary Arts/SERV Safe
September 2011- June 2012
Brick Township Vocational Institute, Brick Town NJ — Culinary Arts
September 2008 - June 2010
Brick Township High School, Brick Town NJ — GED
September 2006- June 2010
SKILLS
CyberArk Certified Trustee
Centralized Access Management
CyberArk Administrator
ServiceNow
Windows Server Administration
Active Directory
ARS experience
HP Printer Deployment and management
Proficient in Windows 8 and above included web based services and applications
Proficient in Excel, Word, Power point.
Proficient in Google based services and applications.
VMware Associate
Project Management
LANGUAGES
Proficient in Spanish and English. Able to read write and speak both languages.
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