Project Management Manager
Resume:
Vince Smith
Project Leader, Information Technology
phone 314-***-**** email ********@***.***
PMP #232053 acquired 6/2005, with current expiration 6/2027
Scum Master Certification 001688101, with current expiration 9/26
www.linkedin.com/in/vince-smith-46372012
Driving revenues and customer satisfaction through effective client communication and team leadership
High-energy IT leader leveraging technical, business, and financial acumen to communicate effectively with Clients, Executives, and Teams. Proven subject matter expertise in project management methodologies, Medicaid, Medicare, and other Public Programs. Experienced in working with State Contracts for the States of Arizona, Pennsylvania, Iowa, Florida, New York, Wyoming, and others to ensure scope of contracts were being met. The scope of these contracts included software rollout and training, phone systems, Grant Management Systems, and others. Recognized for consistently producing high-quality deliverables that surpass targeted schedules and budgets. Experience in project management, scheduling, budgeting, forecasting, and project accounting including cost management to support project budget, forecast, and spend.
Career highlights include:
PMP #232053 acquired 6/2005, with current expiration 6/2027
Certified Scrum Master 001688101 acquired 9/24, with current expiration 9/26
Played a critical role in driving production by leading the team in the Agile transition as expert in Design Thinking.
Managed a $1.6 million Enterprise-Wide project to facilitate margin lending in fiduciary account, requiring the application of and compliance with Federal financial regulators.
Managed a $1.1 million international project with virtual team members located in Mississauga, Canada and St. Louis, MO.
Areas of Expertise
Project Management Coaching Training Leadership IT Solutions Business Development
Agile Methodology Waterfall Methodology Management
Presentations Contracts Budgets Network Development Proposals/RFP Responses
Professional Experience
Charter Communications 11/2023-05/2024
Senior Project Manager at Charter Communications
Diligent project manager with in-depth understanding of project management and 19 years of experience leading complex technology projects, offering a proven record of success leading Information Technology and Business experience in all phases of diverse technology projects with PMP credentials. Provided project management work, collaborating with various departments within Charter to decommission 40 ESXi hosts approaching end-of-life support. This included the migration of these servers along with 1,365 applications residing on those servers to supported OS and subsequent decommissioning of the servers in question. Other projects included the collaboration with various departments within Charter to continue working on Right Sizing the network by analyzing CPU and Memory usage to determine resource recapture of unused CPU and Memory in support of Charter’s commitment to becoming carbon neutral.
Achievements
Implemented solutions allowing customers to access existing applications while increasing the availability and resiliency of the applications and underlying servers being accessed with no interruption of services.
Awarded the company-wide “Spotlight” award in August 2024 for delivery of the ESXi project 6 months ahead of schedule and $1.2M under budget. This was achieved by pivoting the approach to be used to migrate 1,365 applications to a newer methodology.
Insight Global 07/2021-11/2023
Project Manager at Charter Communications
Providing project management work on a contract basis, collaborating with various departments within Charter to decommission 235 servers running unsupported, obsolete OS (Solaris and AIX) to a supported OS (Linux). This includes the migration of these servers along with 62 applications residing on those servers to supported OS and subsequent decommissioning of the servers in question. Other projects include the collaboration with various departments within Charter to decommission an unsupported storage array with 162 VMs, and working on Right Sizing the network by analyzing CPU and Memory usage to determine resource recapture of unused CPU and Memory in support of Charter’s commitment to becoming carbon-neutral.
Achievements
Implemented solutions allowing customers to access existing applications while increasing the availability and resiliency of the applications and underlying servers being accessed.
Project Manager at Maritz
Provided project management work on a contract basis, collaborating with various departments within Maritz to migrate 10 on-premises databases and 18 applications to the Oracle Cloud and Google Cloud. Sat between a vendor performing development work and the Maritz team to manage the vendor’s implementation work and the internal IT team’s integration activities within the Cloud. Utilized ServiceNow for communication with vendors on work tickets as well as internal resources. Utilized Confluence as the artifact repository. Worked with business owners and IT resources to identify requirements and transform the user experience with a high-availability solution improving the customer experience and internal employee satisfaction.
Achievements
Implemented Cloud-based solutions allowing customers to access web applications while increasing the availability and resiliency of the applications and underlying database being accessed.
Managed both near-shore as well as off-shore resources located in Mexico City, Mexico and Mumbai, India.
Teksystems 06/2019-6/2021
Project Manager at First Bank
Provided project management work on a contract basis, collaborating with various departments within First Bank to implement online solutions to replace manual processes. Sat between the vendor and the First Bank team to manage the vendor’s implementation work and the internal IT team’s integration activities with SAP. Utilized and tracked work in ServiceNow for project requirements. Worked with business owners and IT resources to identify requirements and transform the user experience, optimize the retrieval of online documents, and streamline the procurement-to-pay (P2P) process to standardize the indirect purchasing process by utilizing Coupa.
Achievements
Implemented an online solution allowing team members to access Policy and Procedures, looking up and retrieving these documents on demand.
Worked on the implementation of Coupa, an online product allowing users company-wide, as well as suppliers, to conduct all their business spend activities in one place. This online procurement to payment (P2P) solution allows electronic purchase from suppliers, receipt of invoices, and routing of those invoices electronically for sign off from the correct level signatory within the company.
Project Manager at Ascension Technologies
Provided project management work on a contract basis, collaborating with various Ministries of Ascension, a faith-based healthcare organization that is the second largest hospital owner in America. These Ministries were based in Austin, Detroit, Milwaukee, and Tulsa. Worked with the locally based hospital business owners and IT resources to identify requirements and transform the patient experience, enhance clinical care, and optimize bottom-line gains.
Achievements
Implemented an online solution integrating with EPIC, AllScripts, Athena, McKesson, Cerner, and STAR EMR applications, allowing patients to pay for current and prior balances for hospital charges.
Implemented a point of service platform including a tablet and kiosk solution to facilitate patient registry and check-in for services.
Edward Jones 10/2018-3/2019
Project Leader
Managed two multimillion-dollar projects including on-site and Canadian business owners, aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains.
Utilized interpersonal and communication skills leveraging technical, business, and financial acumen to communicate effectively with executives and their respective teams.
Expert in agile and waterfall project management methodologies that is known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets.
Achievements
Played a critical role in driving production by leading the team in the Agile transition as expert in Design Thinking.
Managed a $1.6 million Enterprise-Wide project to facilitate margin lending in fiduciary account, requiring the application of and compliance with Federal financial regulators.
Managed a $1.1 million international project with virtual team members located in Mississauga, Canada and St. Louis, MO.
TDK Technologies 03/2018-10/2018
Project Manager at Edward Jones
Provided project management work on a contract basis initially for an 18-month contract; was offered conversion to full-time employment with Edward Jones after 6 months, 12 months prior to the end of the contract. Collaborated with on-site and Canadian based business owners and IT resources to identify requirements and meet production requirements. Planned and managed two multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
Achievements
Offered Conversion to full time employment with Edward Jones prior to completion of the
18-month contract.
Initiated and managed a $1.6 million Enterprise-Wide project totaling to facilitate margin lending in fiduciary account, requiring the application of and compliance with Federal financial regulators.
Initiated and managed a $1.1 million international project with virtual team members located in Mississauga, Canada and St. Louis, MO.
Contributed to the transition to Design Thinking by applying prior knowledge to consult with team members about methodologies, as well as participating in Design Thinking sessions and Usability Studies with end users.
Magellan Health Services 06/2014-12/2017
VP, Information Technology
Planned business strategy and managed multimillion-dollar projects aligning business goals with technology solutions. Successfully oversaw multiple enterprise projects simultaneously. Drove process improvements, competitive advantage, and bottom-line gains. Collaborated with business owners to identify requirements and consulted on IT solutions to reach objectives. Met with various State contracts to include the States of Arizona, Florida, Pennsylvania, and Iowa. Met with State Legislators and Government agencies to meet contractual requirements. Met with clients as primary contact for contract support. Led a team of writers responding to requests for proposals (RFPs) for public (Medicaid, Medicare), federal (Dept. of Defense, Veterans Affairs), and commercial/employer prospects. Supported M&A activities by meeting with prospective company’s executive team to evaluate IT maturity and integration requirements.
Achievements
Produced and Delivered research for potential acquisition targets, meeting with stakeholders to make informed decisions.
Developed a Plan and worked with Executive Leadership to integrate acquired companies into Magellan core systems and operational processes while ensuring the revenue generation of new acquisitions continued to be realized.
Increased awarded business by expanding services to meet customer business requirements.
Played a critical role in driving production by leading the team in the Agile transition as expert in Agile and Waterfall project management methodologies.
Delivered $4 million in operating expense savings by implementing modern technologies supporting process efficiency improvement.
Created presentations that were delivered to the Board of Directors, Customers, and others.
Magellan Health Services 01/2011-06/2014
Sr. Director, Information Technology
Orchestrated a team of 42 development and operational resources developing and maintaining 22 applications. Established and managed an annual capital budget of up to $24 million. Set strategic and tactical goals for corporate information systems. Met with various State contracts to include the States of Arizona, Florida, Pennsylvania, and Iowa. Met with State Legislators and Government agencies to meet contractual requirements. Led a group of writers responding to RFPs for the public sector (Medicaid and Medicare) and commercial and employer prospects. Supported M&A activities by meeting with prospective company’s executive team to evaluate IT maturity and integration requirements.
Achievements
Secured $4 million in operating expense savings in the first year by rolling out innovative technologies supporting operations’ process efficiency improvement initiatives.
Realized and additional $2 million in savings over two years by contributing to organizing IT functions around partnerships to improve support of business unit goals.
Managed the implementation of all systems for public contracts including Software, Phone, Reporting, and Grant Management Systems.
Magellan Health Services 01/2007-01/2011
Lead IT Project Manager
Managed multiple enterprise-wide projects across all phases of development. Liaised with customers, tracked workflow, and delivered programs to specifications on schedule and budget. Worked with State Government contracts to include the States of Arizona, Florida, Pennsylvania, and Iowa. Created status reports, cost estimates, and resource plans. Reported on status to executive leadership.
Achievements
Played a critical role as subject matter expert for IT for public sector, commercial, and employer prospects.
Managed the implementation of all systems for public contracts including Software, Phone, Reporting, and Grant Management Systems.
Contributed to boosting proposal scores on an ongoing basis by ensuring RFP responses addressed requirements and incorporated win themes; developed draft response documents.
Additional Experience
Magellan Health Services 04/2000-01/2007
IT Project Manager: Managed large IT projects along with resource and capacity planning for multiple enterprise-wide projects. Led the successful migration of call centers in Alaska, Massachusetts, Maryland, Michigan, Pennsylvania, and Texas to a unified, core set of corporate systems in a multi-year project. Orchestrated multi-year projects to integrate core provider network and claims systems. Led the HIPAA ANSI X12 EDI transaction rollout and projects for numerous other implementations.
Magellan Health Services 05/1996-04/2000
Provider Network Contract Negotiator: Contacted potential behavioral health providers for inclusion in the network. Researched to fill network gaps when an in-network provider did not meet the client’s needs, negotiated contract rate agreements, and notified clinical case management on execution of the single-case agreements.
Education
Granite City Senior High School
Graduated 1988
References
Dayna Vogl
*****.****@***.***
Maritz
David Wadell
Magellan Health Services
Contact this candidate