Customer Service Quality Assurance
Resume:
Ogden Ut, *****
************@*****.***
Angaleah Sotelo
SKILLS
e Compassionate Communication
Complex Problem-Solving
Cash Register Operation
Cash Handling
Customer Service Excellence
Medical Terminology Knowledge
Quality Assurance
EXPERIENCE
Walmart — Cashier
04/2021 - 05/2023
e Operated cash register efficiently and
accurately, processed payments by cash, check,
credit card, gift card or automatic debit.
e Counted money in cash drawer at the beginning
of shift to ensure that amounts were correct and
have sufficient change.
e Issued receipts, refunds, credits or change due
to customers.
e Answered customer inquiries regarding store
policies and procedures.
e Greeted customers and answered any questions
they had about the store's products and
services.
e Stocked shelves with merchandise when
needed.
Legacy house of Ogden — CNA
05/2023 - Current
e Assisted patients with shaving, bathing and
oral hygiene to promote healthy habits and
overall wellness.
e Performed vital sign assessments, such as
taking blood pressure and temperature.
e Documented patient care services by charting
in designated areas.
e Reported changes in patient conditions to
registered nurse or physician.
e Answered patient call lights promptly and
responded to requests appropriately.
EDUCATION
Ben Lomond Highschool — Diploma
05/2023
Davis Tech - Certified Phlebotomist
04/2024
Weber state University - Current
SUMMARY
Highly-motivated employee with desire to take on new
challenges. Strong worth ethic, adaptability and
exceptional interpersonal skills. Adept at working
effectively unsupervised and quickly mastering new
skills.
Contact this candidate