Customer Service Experience
Resume:
Marcia Day
Skilled Customer Service Advocate
“No excuses, only solutions!”
**************@*******.***
205-***-****(m)
APT B
Jasper, AL 35501
With over 20 years of work experience and 12
years of managerial experience I can handle and
redirect any customer issue or complaint. My
priority lies within a satisfied customer who feels like they got special treatment which maintains or creates returning customers. I am a fast learner
with the desire to learn. My compassion along
with understanding of why policies are needed
make me a great supervisor.
EDUCATION
High School Diploma
Curry High Jasper, AL
09/2017 - 05/2002
EXPERIENCE
Assistant Manager
Arby’s Jasper,AL
08/23-current
It was time to go back to my roots and what I
know I am good at, managing other people,
managing customers, managing product, and
even managing myself. I love customer service it’s what keeps me going.
• Employee engagement
• Cash Management
• Prioritizing Tasks
• Deligating tasks and work along side
employees
• Trying to leave this day better than
yesterday.
Administrative Assistant
Rehab and Wellness, LLC
11/2021-09/2023
SKILLS
Time Management
Budget Management
Friendly, courteous, service
oriented
Quality Assurance
Team Worker
Goal Oriented
Hobbies and Interests
Kayaking
Reading
Hiking
New Adventure
Helping the Community
I started with this company with very little
knowledge of insurance or medical wording. I
know assist with basic procedures(non-surgical)
and can help with any issue that may arise.
• Answering inbound calls
• Scheduling/Rescheduling appointments
• Prioritizing Tasks
• Navigate through EMR System
Server
Rock N Roll Sushi
04/2020-08/2021
In the service industry you represent the brand
from the front line. I love making people smile and always want them leaving WOWED by their
experience.
• Multi-Tasking
• Conflict Resolution
• Sales
• Communication
• Marketing product
Store Manager
Lavish Coffee Bar
11/2016-03/2020
With management in my blood, I took LCB from a
youth ran operation to a fast-paced thriving coffee bar. My team was essential to this but proper
guidance can make or break the business.
• Scheduling
• Assigning Tasks
• Payroll
• Cash Management
• Employee Conflict Resolution
• Promotional Decisions
Contact this candidate