Data Entry Hr Shared
Resume:
EDUCATION
LIBERTY LEGASPI
CONTACT
*******.********@*****.***
Blk 17 Kabisig Floodway
Cainta, Rizal
SKILLS
Leadership
Communication
Teamwork
Time Management
Attention to detail
Effective Communication
Critical Thinking
Work ethic
DATAMEX COLLEGE
Computer Programming
2010 - 2012
English
LANGUAGES
WORK EXPERIENCE
PROFILE
HR Shared Services Associate at Hinduja Global Solutions with a track record of leveraging customer relationship management and data entry skills to enhance customer satisfaction and engagement. Excelled in developing strategies that increased revenue and improved operational efficiency. Hinduja Global Solution NOV. 2022 - OCT. 2024
HR Shared Services
Davies Paints Phils. Inc March 2018 - Feb. 2018
Coordinator
Analyzed customer data to identify trends and anticipate customer needs.
Increased clinical knowledge and competencies through continued personal development, uplifting team
capabilities.
Stayed up-to-date with new testing tools and test strategies to provide current testing services.
Developed and implemented strategies to increase
customer satisfaction and engagement.
Extra shifts during holidays and other busy periods to alleviate stang shortages.
Prioritized helping customers over completing other routine tasks.
Gathered and organized materials to support operations. Entered data, generated reports, and produced tracking documents.
Improved oce operations by automating client
correspondence, record tracking and data communications. Delegated tasks to administrative support stato organize and improve oce eciency.
Managed smooth operations and communicated timely
updates to coordinate administrative activities.
Answered mailed, emailed, telephoned and in-person requests for service and information.
Demonstrated exceptional time management and attention to detail, contributing to a signicant improvement in client engagement and workplace productivity.
REFERENCE
0915 - 978 - 5414
*******.***********@*******.***
Nicolle Ballesteros
Phone:
Email :
HGS - Shared Team Lead
0917 - 504 - 8429
michelle,*********@*******.***
Michelle Medenilla
Phone:
Email :
HGS - HR Shared - Manager
WORK EXPERIENCE
Imagenet Phils March 2017 - Feb. 2018
Data Lift Team Lead
valuated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Managed schedules, accepted time orequests and found coverage for short shifts.
Worked dierent stations to provide optimal coverage and meet production goals.
Trained new team members by relaying information on company procedures and safety requirements.
Coached team members in techniques necessary to
complete job tasks.
Led stameetings to delegate tasks, assign workloads and communicate changing priorities.
TechMahindra Ltd. March 2015 - Feb. 2017
Outbound - Call out Representative
Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints. Scheduled introductions and meetings for sales and assigned leads to encourage timely follow-up.
Successfully built and maintained relationships with key customers, increasing customer loyalty and satisfaction. Rona Pineda
0939 - 920 - 9982
****.**********@*****.***
Phone:
Email :
Contact this candidate