Mrs, Home care assistant

CHINAZOR ANDERLINE ENISUOH

Care Assistant Home Care Aide Client Relations Officer

Phone Number: +234**********

Email Address: ***************@*****.***

Address: No.2 Eke Close Woji Estate, Port Harcourt, Rivers State.

Postal Code: 500102

Professional Summary

Dedicated and compassionate caregiver with over 2 years of experience providing high-quality care to a variety of patient populations. Having over six years of expertise offering top-notch care to a variety of patient demographics, I am devoted and empathetic. With a 95% patient satisfaction rate, I am adept at managing daily activities, administering medication, and executing individualized care plans into action. Demonstrated capacity for managing emergency situations and a history of 20% fewer hospital readmission. Skilled at establishing trusting relationships with patients and their families in order to provide a caring and supportive atmosphere. Certified in first aid, CPR and AED.

Core Skills

Compassionate and Empathetic

Medication and Pain Management

Excellent Communication

Mobility Assistance

Patient Care and Personal Hygiene

End-of-Life Care and Bereavement Support

First Aid and CPR

Documentation and Record-Keeping

Problem Solving and Adaptability

Dietary Support

Excellent Driving Skills

Team Collaboration

Work Experience

Volunteer Care Assistant September 2022 – Till date

Shakti and Saints Luxury Care, Rivers State, Nigeria

Personal Care Assistance: Assist residents’ with activities of daily living (ADLs), which consist of bathing, dressing, grooming, and toileting.

Communication: Work together with the medical staff, such as the nurses, doctors, and therapists, to give comprehensive treatment. Also, keep in good touch with family members to inform them of the residents' progress and well-being.

Household Management: Keeping the surroundings tidy and secure, which includes doing laundry and other essential household chores.

Companionship: Aid residents who are lonesome or anxious, offer emotional support and companionship, and also listen intently to their concerns, alleviate and reassure them.

Medication Monitoring: Proactively keeping an eye on the health and vital signs of the residents and informing healthcare professionals of any changes.

Meal Preparation: Plan and prepare meals based on the residents' dietary requirements and preferences.

Mobility Support: Aiding residents who utilize mobility aids with walking, moving around, and their recommended regimens of exercise.

Care Plan Documentation: Working together with medical specialists to develop and sustain the resident's personalized care plan.

Grief Counselling: Provided counseling and coping techniques to aid the resident and family deal with the psychological and emotional challenges associated with providing end-of-life care. This helped them to process their feelings and come to terms with it.

End of Life Planning: Assist with practical arrangements, including hospice care, funeral arrangements, and other end-of-life decisions, and collaborate with the family and medical professionals to create and carry out an end-of-life care plan that respects our loved one's requests.

Pain and Symptom Management: The levels of comfort experienced by the residient was documented and any necessary pain and discomfort-reduction measures were implemented. Recognize any changes in symptoms and inform medical personnel of them as well.

Buyer/Document Control Personnel/Client Relations Officer June 2008 - Till date

Mangoch International Limited (Wellhead Servicing Company) Rivers State, Nigeria

Document Management: Organizing, classifying, and managing documents in digital and physical media.

Data Entry and Retrieval: Accurately entering information into document management systems and retrieving specific documents whenever necessary.

Client Communication: Acting as the primary point of contact between the organization and its clients, resolving inquiries, complaints, and requests.

Relationship Management: Establishing and maintaining long lasting, positive relationships with clients in order to foster loyalty and trust.

Reporting: Keeping a record of, and preparing reports on customer retention, client satisfaction rates, and other relevant details.

Inventory Control: To avert shortages or overstocking, continually keep an eye on stock levels and ensure sure materials are ordered on time.

Problem-Solving: Recognising challenges that clients encounter and collaborating with the internal departments to provide prompt, satisfactory solutions.

Customer Feedback: Gathering and evaluating feedback from clients for improved service or product offerings.

Education and Certifications

National Caregiver Certification as a Home Health Aid (American Caregiver Association) 2024

Care Certificate 15 Care Standards (Caredemy) 2024

Basic First Aid and CPR (Grace and Path) 2024

First Aid, CPR and AED (Save a Life International) 2024

Shakti and Saints Luxury Care Certificate (Rivers State) 2022

Basic French Certificate (Alliance Francoise, Jos, Plateau State) 2007

Diploma in Computer Operation and Application 2007

B.Sc in Geology (Nnamdi Azikiwe University, Awka, Anambra State) 2005

REFEREE

Chidinma Njoku

Care Manager, Shakti and Saints

+234 912-***-****

****@***************.***

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