Customer Service Food
Resume:
ARLENE C ADIOVA
C U S T O M E R S E R V I C E
B COLORADO SPRINGS, CO
80917
719-***-**** *********@*******.***
O B J E C T I V E
A dedicated professional with over 30 years of experience in the hospitality industry, including 20 years in housekeeping management and 10 years in food service. Seeking to leverage my proven skills in customer service, team management, and operations efficiency in a challenging role. Committed to providing high-quality service and fostering a positive dining and lodging experience for all guests.
— C H A R A C T E R — E X P E R I ENCE
Experienced professional with over 30
years of experience in the hospitality
industry with a focus on housekeeping
and food service. Leadership in
demonstrating the ability to lead,
motivate, and train employees to ensure
productivity and efficiency. Showcasing
excellent customer service skills relating
to inquiries and complaints effectively
and professionally. Detail-oriented,
adaptable, excellent interpersonal and
communication skills. A reliable and
hardworking professional exceeding
work expectations.
— S K I L L S —
Communication
Teamwork
Flexibility
Time management
Work ethic
Attention to detail
— L A N G U A G E S —
English
Filipino (Tagalog)
— R E F E R E N C E S —
Upon request
— A D D I T I O N A L —
— W O R K —
— H I S T O R Y —
Further professional experience and
details available upon request.
10-2023 – PRESENT
Wait Staff • United States Airforce Academy • Colorado Springs • CO Be familiarized with the menu prior to opening. Secures clean linen and silverware depending on the menu and food to be served. Sets assigned tables. Performs other related duties as required.
04-2022 – 10-2023
Team Member • Charley’s Cheesesteaks American Restaurant • Ramstein • Germany Take customers’ orders in a timely fashion dealing with all forms of payments. Prep and prepare food orders while providing excellent customer service. 08-2021 – 01-2022
OR/ASU Housekeeping Aid • Air Force Academy Hospital • Colorado Springs • CO Government contractor in janitorial services. Help to ensure the facility is well maintained for patients, staff, and visitors. Cleaning patient rooms and/or assigned areas. Assist in turning over OR suites.
04-2021 – 08-2021
Executive Housekeeper • Fairfield Inn by Marriott • Colorado Springs • CO Overall cleanliness and the quality of the hotel are of the highest standard. Manage housekeepers daily to ensure daily productivity. Ensuring cleanliness quality standards of guest rooms, public spaces, restrooms, and offices. 11-2020 – 03-2021
Environmental Ambassador • St. Anthony Hospital (Sodexo) • Lakewood • CO I would assist when sort staff in three different departments: Food delivery for patients, patient transport, and housekeeping department. housekeeping department includes OR, ER, and discharge of patients.
02-2019 – 10-2020
Visual Inspector/Packer 1 • Schott Pharmaceutical • Lebanon• PA Packaging by performing customer specific packing procedures. Packs products of acceptable quality based on customer accepted criteria. Working in quality by monitoring product quality, Communicate, documents, and reacts to problems.
03-2016 – 02-2019
Quality Control • Millet Plastic INC. • Lebanon • PA In charge of visually inspecting items for any imperfections, package acceptable items after inspection, boxed items or bagging items according to specifications, clean room environment- follow all protocols and procedures when entering the clean room. Proper attire always needs to be worn into the clean room.
02-2016 – 10-2019
Food Server • Cedar Crest School District • Lebanon • PA Prepared work areas, restock service stations, prepare, and serve food and drinks, answer questions, clean tables and dining areas and take payment for cafeteria items. 03-2015 – 08-2016
Director of Housekeeping • Crowne Plaza Hotel • Harrisburg/Hershey • PA Manage housekeepers daily to ensure daily productivity. Ensuring cleanliness quality standards. Manage recruit interview and train team members. Manage and ensure proper usage of chemical and cleaning supplies by monitor usage, providing proper training and ensuring proper labeling of hazardous supplies in accordance with F/S/L and company regulations.
12-2013 – 03-2015
Environmental Services/Custodial Manager• SODEXO Pinnacle Hospital • Harrisburg • PA Charged with functions such as cleaning, sanitizing, laundry, pest control and housekeeping/Responsible staff and working conditions, train evaluate and terminate employees and schedule shifts. Training entails instructing staff on cleaning and sanitation. Oversee the facility’s compliance with occupational safety regulations and inform workers of potential hazards in cleaning supplies.
05-2013 – 01-2013
Room Inspector Supervisor • Sheraton Hotel • Harrisburg/Hershey • PA Function as Supervisor Housekeeper. Check all rooms daily for 100% cleanliness compliance. Input clean rooms into computer system to ensure accurate room availability for front desk. Complete monthly linen inventory and bi-weekly guest supplies inventory. Oversee Maintenance department, verifying completion of work orders in the required time frame, and handle follow-through with guests when needed. Function as Supervisor on Duty when Manager is absent.
08-2012 – 03-2013
Executive Housekeeper • Crowne Plaza Hotel • Harrisburg/Hershey • PA Manage housekeepers daily to ensure daily productivity. Ensuring cleanliness quality standards. Manage recruit interview and train team members. Manage and ensure proper usage of chemical and cleaning supplies by monitor usage, providing proper training and ensuring proper labeling of hazardous supplies in accordance with F/S/L and company regulations.
08-2009 – 08-2012
Executive Housekeeper • Wyndham Garden Hotel • Harrisburg/Hershey • PA Manage supervision and all direction for all housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are manage housekeepers to ensure daily productivity and 100% compliance of all Wyndham standards. Handle monthly inventory of linen and supplies, call in weekly orders of supplies needing replenished. Daily distribute and delegate workload, reduce hours as needed to guarantee maximum production and guest satisfaction.
12-2006 – 08-2009
Executive Housekeeper • Courtyard Marriott • Harrisburg/Hershey • PA Manage housekeepers to ensure daily productivity and 100% compliance of all Marriott standards. Complete Daily Rooms Cleaned per Hour report for review by General Manager. Handle monthly inventory of linens and supplies. Call in weekly orders of supplies needing replenished. Analysis of GSS scores to identify trends and areas to improve upon. Implement procedures to raise GSS scores and lower expenses for supplies. 05-2006 – 12-2006
Supervisor Housekeeping • Courtyard Marriott • Harrisburg/Hershey • PA Function as Supervisor Housekeeper. Check all rooms daily for 100% cleanliness compliance. Input clean rooms into computer system to ensure accurate room availability for front desk. 08-2003 – 04-2006
Supervisor Housekeeping • Silverton Casino and Lodge • Las Vegas • NV Functions include inspecting guest rooms and public areas to ensure that employees maintain quality standards; assisting in training employees in cleaning procedures, proper use of cleaning agents and equipment, and placement of supplies and amenities; and monitoring staff activity to ensure safe work practices.
05-2003 – 08-2003
Guest Room Attendant • Silverton Casino and Lodge • Las Vegas • NV Clean and stock assigned rooms, suites to meet established cleanliness and quality standards. Make beds, clean rooms (bathroom, bedroom, sitting room, etc.), dust, vacuum, wash windows/tracks. Report maintenance deficiencies and remove trash, dirty linens, and towels and used amenities from rooms/suites. Check, stock, and transport supply cart. Conduct visual inspection of room/suite prior to completion.
03-2001 – 01-2003
Certified Nursing Assistant • Enterprise Nursing Home • Enterprise • AL Assist with the Activities of Daily Living.
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