Office Administrator Customer Service
Resume:
Nelda Ward
Naperville, IL *****
*.*.****@***.***
Performance-driven Office Administrator providing high-level administrative and operational support, scheduling appointments, and coordinating meetings. Skilled in managing multiple projects simultaneously, ensuring timely completion of tasks, and maintaining accurate records. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Tutor
Afterschool Enrichment Solutions - Buffalo Grove, IL April 2024 to Present
• Contributes to student learning, growth, and advancement.
• Demonstrates academic competence in subject area(s) and ability to build a curriculum.
• Maintains a growth mindset toward student learning and teaching practice.
• Facilitates problem-solving with a curious mind and critical thinking skills.
• Serves as a role-model for students.
• Collaborates effectively with parents and the organization to increase student performance.
• Invests in the learners’ well-being, health, and safety, physically, socially, and emotionally.
• Recognizes the relationship between social-emotional learning and academic performance and shows an ability to teach the “whole child.”
• Designs and facilitates differentiated and personalized learning goals and activities that follow a coherent sequence, are aligned to instructional goals, and engage students in high-level cognitive activity.
Office Administrator
Golden Key Youth ServicesDarien - Darien, IL
February 2019 to Present
• Oversees general office operations and gives reports to management.
• Coordinates appointments and schedules and manages staff calendars.
• Manages filing systems, office supplies, maintains IT infrastructure and keeps inventory orders.
• Oversees guest experience, sorts mail and answers direct phone calls. Service BDC Coordinator
Martin Nissan - Skokie, IL
June 2022 to July 2023
• Schedule service appointments for repairs and maintenance needs.
• Working within a team to accomplish individual and group goals toward customer satisfaction.
• Serve as a liaison between the service department and customers (contact customers regarding repairs, estimated pick-up times, etc.)
• Complete paperwork for all loaner vehicles, maintain a written log of all dispatch activities and other administrative duties.
• Utilize CRM tracking systems daily: CDK and DealerTrack. Professional Motor Coach Operator
Van Galder Bus Company - Janesville, WI
February 2019 to June 2022
• Safely operate motorcoach bus by following federal traffic laws and company policies.
• Maintain ELD, pre trip and post trip inspections and maintenance of vehicle.
• Assist passengers and inform when vehicle has arrived at scheduled destination.
• Communicate with the dispatcher to keep them apprised of vehicles location.
• Responsible for the collection of passenger fares and submit end of day reports. Office Administrator
Caminiti and Associates - Arlington Heights, IL
September 2018 to January 2019
• Handled overflow work load from facilitators while ensuring efficiency and compliance to company policies.
• Liaison between corporate office and designer showrooms staff.
• Managed phone calls and correspondence (emails, letters, packages).
• Tracked and ordered stock office supplies.
• Implemented new price lists for inventory items.
• Updated vendor information in company's inventory system.
• Other administrative duties as needed.
Customer Service Representative
Smith-Corcoran Funeral Home - Chicago, IL
December 2015 to September 2018
• Trained customer service professionals to ensure optimum satisfaction of clients.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Processed all documents for veterans, death certificates, death notices and insurance. Full Time City Letter Carrier
United States Postal Service - Chicago, IL
July 2003 to July 2015
• Provided mail delivery to residences and businesses on Specified routes.
• Provided knowledge of principles and processes for customer service.
• Performed communication through written and oral comprehension to supervisors. Funeral Director Assistant
Donnellan Family Funeral Services - Chicago, IL
August 2014 to March 2015
• Prepare chapels and supervise visitations of various religious/cultural requests.
• Answer telephone and field calls to appropriate staff.
• Assist licensees in care center in accordance to state and federal regulations. Mail Processing Clerk
United States Postal Service - Chicago, IL
December 1997 to July 2003
• Performed traying, labeling, and routing of mail to designated areas in the city.
• Ability to understand ideas for accuracy of compiling, categorizing and verifying.
• Promoted effectively national security operations for the protection of data. Acting Supervisor, Distribution Operation
United States Postal Service - Chicago, IL
December 1998 to August 2001
• Trained new employees to operate various equipment.
• Provided logic and reasoning to identify solutions to troubleshooting.
• Provided policies, procedures, and technical knowledge to employees. Education
Associate of Applied Science in Mortuary Science
Worsham College of Mortuary Science - Wheeling, IL March 2014 to March 2015
Skills
• COACHING (5 years)
• EXCEL (5 years)
• MEDICAL TERMINOLOGY (10+ years)
• MENTORING (10+ years)
• MICROSOFT OFFICE (10+ years)
• Customer Service (10+ years)
• CSR
• Microsoft Office
• Customer Support
• Office Admin
• Receptionist
• Scheduling
• Billing
• Administrative Assistant
• Data Entry
• Outlook
• Filing
• Time Management
• Organizational Skills
• Microsoft Word
• Clerical
• Air Brake
• Commercial Driving
• Front Desk
• Driving
• English
• Computer literacy
• Administrative experience
• Supervising experience
• Clerical experience
• Basic math
• Office experience
• Communication skills
• Computer skills
• Motor coach
• Customer service
• Upselling
• CRM software
• Customer relationship management
• Cash handling
• Order entry
• Dealership experience
• Leadership
• Hospitality
• Supervising experience
• Mentoring
• Medical terminology
• Motor coach
• Driving
• Hospital experience
• HIPAA
• Analysis skills
• Conflict management
• Cash register
• Typing
• Sales
• Clerical experience
• Windows
• Google Suite
• Front desk
• Guest services
• Guest relations
• Retail sales
• SAP
• Caregiving
• Air brake
• Order fulfillment
• Host/hostess experience
• Microsoft Office
• Time management
• Microsoft Word
• Office experience
• Microsoft Outlook
• Writing skills
• Purchasing
• Communication skills
• Organizational skills
• Administrative experience
• Math
• Computer skills
• English
• Long term care
• Patient care
• Home care
• Hospice care
• Home health
• Filing
• Data entry
• Nursing
• Phone etiquette
• Basic math
• Word processing
• Customer support
• Leadership, coaching and mentoring
• Ability to motivate and train others.
• Exceptional communication skills
• Excellent problem solving skills
• Knowledge of medical terminology
• Active listening
• Organized, combined with multi-tasking ability Microsoft Office Suite (including Excel and PowerPoint) Pi Sigma Eta: National Mortuary Honors Fraternity
• Customer service
• Phone etiquette
• Microsoft Office
Certifications and Licenses
Air Brake Endorsement
CNA
Passenger Endorsement
School Bus Endorsement
CDL B
Driver's License
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