Assistant manager

Location:

Posted:

October 20, 2024

sp SIMONE DEHORNEY

Sherman, TX, *****

***************@*****.*** / 903-***-****

SUMMARY

In high school, did pretty well academically and managed to keep up with my studies, graduating with a

3.2 gpa. Working at McDonald's played a big role in building my confidence. It taught me valuable skills

like teamwork, customer service, and time management, which helped me grow as a person and feel more

self-assured in different situations. For instance, learning how to work efficiently under pressure, effectively

communicate with customers and coworkers, and manage my time well.

SKILLS

. Report Preparation . New Hire Training

. Quality Assurance . Continuous Improvement

. . Product Knowledge

. Training and mentoring . Proficient in [Software]

. One Call Resolution . Deadline-oriented

. Customer Service . Skilled multi-tasker

EXPERIENCE

Customer Service Manager / Mcdonald’s - Sherman, TX 09/2021 - 09/2024

. Provided exceptional customer service to ensure customer satisfaction.

. Developed and implemented strategies for providing excellent customer service experience.

. Reviewed customer feedback and complaints to identify areas of improvement in customer service

processes.

. Monitored staff performance to ensure adherence to customer service standards.

. Evaluated overall effectiveness of existing customer service policies and procedures and

recommended changes as necessary.

. Balanced assigned drawers on a daily basis using manual calculations or computerized systems.

EDUCATION AND TRAINING

High School Diploma 05/2023

Sherman High School - Sherman