Customer Service West Palm

CLAUDIA

AYALA

CONTACT INFORMATION

SKILLS

LANGUAGES

English Advanced

Portuguese Native

Spanish Advanced

OBJECTIVE

Highly motivated and experienced customer service professional with a proven track record of delivering exceptional support in remote roles. Strong communication skills and attention to detail for providing top-notch service. EXPERIENCE

STUDENT AVISOR

Palm Beach Atlantic University. West Palm Beach - Hybrid 2022 - Present SHIFT MANAGER

Summersalt. West Palm Beach Aug 2023 - Present

SHIFT MANAGER

Pandora. Wellington, Florida 2023 - Aug 2023

EDUCATION

BACHARELOR

Universidade Veiga de Almeida. Rio de Janeiro, Brazil 2012 - 2016 TRI-L INGUAL

I speak fluently English, Portuguese and Spanish.

Communication

Empathy

Problem Solving

Active Listening

Time Management

Conflict Resolution

Teamwork

Adaptability

Patience

Attention to Detail

Advised and mentored a diverse group of students in academic and personal matters.

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Developed and implemented effective study skills and time management strategies for students.

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Led student recruitment efforts at the University, increasing applicant pool by 20%.

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Coordinated campus tours and information sessions for prospective students, ensuring a positive experience.

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Developed and implemented personalized academic and career plans for students.

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Provided guidance on course selection, studying techniques, and time management skills.

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Proficient in Microsoft Excel with experience creating spreadsheets, analyzing data, and conducting financial analysis.

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Skilled in Microsoft PowerPoint, creating visually appealing presentations for professional settings.

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Conducted regular phone calls to families to provide updates on student progress and behavior.

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· Addressed any concerns or inquiries from parents or guardians over the phone. Remote student advisor with 2 years of experience providing personalized academic and personal support.

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Skilled in conducting virtual meetings and assisting students in goal-setting and decision-making.

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Managed and supervised a team of 20+ employees, ensuring smooth operations and customer satisfaction.

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Developed and implemented staff training programs, resulting in improved efficiency and productivity.

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Extensive experience in handling customer inquiries and providing prompt and effective problem resolution.

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Achieved and consistently surpassed sales targets by implementing effective sales strategies and techniques.

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Developed and maintained strong client relationships resulting in repeat business and referral customers.

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Led a high-performing sales team, consistently exceeding monthly revenue targets by 20%.

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Developed and implemented highly effective sales strategies resulting in a 15% increase in market share.

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Key holder experience with proven ability to maintain store security and access control.

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Proficient in opening and closing procedures, ensuring smooth daily operations.

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Contact this candidate