Customer Service Support
Resume:
Houston, TX
Sade Frater *************@*****.***
Highly personable Customer Service Representative with over 8 years of experience.
EXPERIENCE
Penji - Customer Support Lead (Fully Remote)
November 2022-December 2023
● Creating creative ideas and processes for handling new and old accounts. Maintaining account relationships.
● Inbound/outbound correspondence via email, the Penji portal, and zoom.
● Creating marketing opportunities to promote business and executing them.
● Managing a customer service based team database, and a personal customer database simultaneously.
The Cherry Hill Triplex - Customer Service and
Administrative Assistant (Hybrid)
February 2017 - November 2022
● High-volume hybrid remote call center with a concentration on technology used to stay up-to-date, efficient, and organized.
● Responding to all inquiries via email and telephone.
● Creating and demonstrating de-escalation techniques to minimize escalations and customer upset.
● Maintained full knowledge of manufacturer brands, models, features options, and current changes or promotions happening in the industry. BCBG - Customer Support and Sales Associate
(Philadelphia, PA)
December 2013 - February 2017
● Maintaining solid product knowledge and all other aspects of customer service, both in-person and via online inquiries.
● Replenishing and organizing merchandise on the sales floor and ensuring the selling floor was stocked and met both visual and operational company standards.
● Customer service oriented light sales with de-escalation specialization. SKILLS
Proficient with Microsoft
Office
System (including
Quickbooks,
Microsoft Word, Microsoft
Excel,
Microsoft PowerPoint®,
Microsoft Access, and
Microsoft
Outlook®).
Education
Sanford Institute - Medical
Office
September 2012 - April 2014
Philadelphia, PA
LANGUAGES
English
Progress Harbor - Dietary Aide
September 2011 - December 2013
● Created essential lists for each resident’s daily meal plans according to medically necessary diets, resident preferences, and medical standards.
● Assisting all residents with questions, concerns, and issues by keeping constant working knowledge of dietary restrictions, infection control, and sanitation practices.
● Developed aptitude for computer technology systems to keep organized and efficient.
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