Customer Service Social Media

Thomas S. Kumar

MBA Diploma Holder with Merit from London Metropolitan University

+919********* *********@*****.***

Summary

Dynamic and results-oriented MBA graduate from London Metropolitan University, recognized for achieving merit. I bring a unique combination of managerial experience, technical training, and strong leadership abilities. I excel in streamlining operations, enhancing customer satisfaction, and leveraging technology to drive business success. Known for my dedication, reliability, and ability to thrive under pressure, I am committed to delivering top-tier results even in the most challenging situations.

Skills

Leadership & Management: Adept at leading and motivating teams to reach business goals.

Strategic Planning: Expert in creating and executing strategic plans to foster growth and efficiency.

Customer Service Excellence: Passionate about delivering outstanding customer service.

Technical Proficiency: Proficient in various software and applications, including Microsoft 365.

Marketing & IT Integration: Skilled in combining IT solutions with marketing strategies to achieve business success.

Embedded Systems & Android App Development: Completed specialized training, demonstrating a versatile skill set.

Experience

Manager, Chaiiwala Watford

March 2023 – June 2024

Managed and led a team of kitchen and customer service staff, ensuring efficient daily operations and exceptional service quality.

Implemented process improvements that significantly enhanced customer satisfaction and operational efficiency.

Oversaw inventory management, staff scheduling, and training programs, contributing to a productive work environment.

Demonstrated strong leadership, trustworthiness, and dedication, consistently delivering excellent results even in complex scenarios.

Education

Master of Business Administration (MBA) with Merit

London Metropolitan University, UK

October 2022 – April 2024

Bachelor of Technology in Computer Science

Gulzar Group of Institutes, India

2013 – 2020

Professional Development:

Certified HR Professional: Completed courses in HR management, recruitment, and employee relations.

Digital Marketing Certification: Gained expertise in SEO, content marketing, and social media strategies.

Embedded Systems Training: Completed a 3-month intensive training program.

Android App Development: Completed a 6-month comprehensive training program.

Projects:

Marketing Strategy Development for Budgens: Developed and executed a detailed marketing plan for Budgens, a local business with no management, resulting in a 20% increase in customer engagement.

HR Process Optimization: Assisted a local medium-sized enterprise with recruitment, waste reduction, and productivity enhancement. Streamlined HR processes, reduced recruitment time by 30%, minimized waste, and significantly improved overall productivity.

References

Available upon request

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