Customer Service Tier 2
Resume:
JUSTICE RATTLER
Customer service specialist
Dallas, TX 75253
**********.**@*****.***
WORK EXPERIENCE
Tier 2 Technical Supervisor
Goldman Sachs Bank USA - Remote
September 2022 to 2024
Fraud tier 2 specialist for Apple Card
Collections credit card debt
Bookkeeping accounting
Launch investigation into ID theft claim
Work closely with credit bureaus
dispute fraud /non fraud dispute
Deescalate fraud consents and educate tier 1 agents Manage accounts in active directory for various clients Provide desktop support
Payroll/HR/timekeeping for team of 15
phone/chat/email
Workday tools and service now
Work alongside senior accountants for exposure to project based work Customer Service Representative
PFSweb/Loreal
September 2020 to 2022
Phone/chat
Selling L’Oréal products
Marketing and advertising for different L’Oréal brands Assisting customers with billing and shipping issues Advanced computer system analyst with brain and ica Filing claims with ups and fed ex
Consumer Relations
IT specialist
United States Navy
U.S. Navy - Dallas, TX
April 2016 to May 2020
Managing and supervising a team of 13
Dispatch specialist
Make reports daily for daily and weekly evaluation I ensure that my team is working on mission until liberty repairing the engines, transmissions and wiring on small boats ie: pusher boats and utility boats. conduct daily inventory and calculate budgeting preparing for inspections. dispatching ship movements in and out of the Chesapeake Bay/Norfolk
support csr Representative
Iqor Solutions Technical February
2012 to April 2016
assist customers with insurance claims
provide technical support
provide quality customer service
Teleperformance Performance usa-work from home csr,
assist customers with orders
provide quality customer service
multitask between systems and screens to resolve customers issue place orders provide shipping details
Secretarial/office experience
Front Desk Receptionist
JW Marriott
August 2015 to March 2016
• Assists in monitoring employee productivity and provides suggestions for increased service or productivity.
• Booking reservations and handling all guest services
• Accounting and bookkeeping
• Assists in the supervision of day-to-day activities of subordinates and assigns responsibility for specific work or functionalactivities
• guest services/ provide quality customer service
• assure rooms are updated
EDUCATION
High School Diploma
Texas southern University
BA in Communications
2012-2015
University of Houston
2015 to Present
SKILLS
• General office
• Microsoft office
• TLO
• LEXUS NEXUS
• General office skills
• Office skills
• Technical support
• Accounting
• Accounting/bookkeeping
• Bookkeeping
• HRIS SYSTEMS
• Scheduling
• Shared Services
• Customer Service
• AUI
• Call Center
• Customer Care
• Customer Support
• Team Management
• Upselling
• POS
MILITARY SERVICE
Branch: United States Navy Rank: E4
CERTIFICATIONS AND LICENSES
TABC
ASSESSMENTS
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
July 2019
Applying customer service skills in a call center setting. Full results: Highly Proficient
Scheduling — Proficient
August 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Written Communication — Proficient
August 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Sales Skills: Influence & Negotiation — Proficient August 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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