Legal Assistant Customer Service

***** *. **** ***** 913-***-****

Lenexa, KS ***** michelleforest52@gmail

Michelle Forest

Career development/investigative position which requires customer service,

Objective program/project management and analytical skills to administer a comprehensive program

of data collection, providing sound analysis on which to base a decision. Administrative

support experience in fast paced environment demanding strong organizational and

technical support skills

Experience 2015- Current WM Law Olathe, KS

Legal Assistant

Assists five attorney law office with complex litigation and scheduling. Experienced

Legal Assistant with a proven track record of giving top assistance to partners in

Bankruptcy Law including all facets of secretarial responsibilities. Trained on ECF and

Best Case bankruptcy software. Interacts with clients to generate repeat and referral

business. Prepare and mange Chapter 7 and Chapter 13 Bankruptcy cases from

beginning to end. Daily responsibilities include: Opening, scanning, and distributing

mail as necessary. Filing proof of claims, various bankruptcy motions and

objections/responses. File change of addresses with the appropriate Court. Process

payments. Schedule all appointments. Responsible for any communication with

creditors via telephone and email. Complete assignments on time and ahead of schedule

while in a fast-paced and stressful environment.

2013-2015 Price Brothers Lenexa, KS

Concierge – Prairie Creek Apartments

Supervised clubhouse activities. Oversaw the maintenance of the clubhouse common

areas. Planned, coordinated and supervised social activities. Maintained package

delivery/collection logs. Kept inventory of office products and supplies. Retained

maintenance journal including follow up with customers after completion of work orders

.Coordinated and oversaw clubhouse scheduling and staffing. Published/distribute the

monthly customer newsletter .Meet and greeted the public. Obtained relationships with

civic /professional organizations. Supervised the marketing efforts of the clubhouse and

social programs within budget parameters and market plans. Answered telephones, wrote

work orders, escorted residents to planned group activities off site. Planned, scheduled

health related events such as flu shots, blood pressure checks, etc. Acquired and maintain

resident supplies and assisted residents with basic office support (check writing, letter

writing, demonstrate business center function, etc.). Provided resource services to

residents. Maintained confidentiality of sensitive matters.

2008-2013 Express Scripts Overland Park, KS

Account Coordinator – Clinical Staffing Team

Customer Service position consisting of processing all new referrals received from various

referral sources - including medical offices, customers and drug manufactures.

Coordinated nursing services for all referrals received. Acted as liaison between drug

manufacturers and patients. Staffed referrals with trained and credentialed medical staff

in assigned states. Followed requested care services from beginning until completion.

Provided visit report forms to medical doctor offices. Maintained daily reports with status

updates for all drug manufactures. Received inbound and outbound calls to assist with all

delays and concerns in patient treatment. Fast paced position which required time

sensitive metrics be met.

2004-2007 Sprint PCS

Overland Park, KS

Fraud Representative – Fraud Management Team

Customer Service/Investigative position assisting victims as well as Sprint PCS

Fraudsters. Received inbound calls from customers /victims with identity theft and

other fraudulent issues concerning their Sprint PCS Account. Investigated accounts

sent over through electronic alarms and other resources such as Customer Service.

Received calls and performed identity verification process through several different

methods and procedures. Reviewed and changed credit classes based on results and

other factors involving customers account history. Researched and investigated any

payment related issues for customer resolution.

2002-2004 Sprint Kelley Overland Park, KS

Administrative Support – Developer Markets Group (DMG)

Reporting for all new Developments contracted with Sprint Management. Utilized

Mainframe program to manually load of over 150,000 addresses. Team player with

multiple tasks depending upon the needs of the group. Processed contracts from

beginning to end of finalization of agreement. Filed, scanned and upkeep of database

with contracts entered. Assisted Project Manager with setting up records using

Microsoft Access. Provided weekly reporting for all new properties contracted with

company. Maintained Excel spreadsheets daily to provide up to date information

requested from Senior Management.

2000-2001 Sprint Management Overland Park, KS

Project Analyst Assistant– High Speed Data Team (DSL)

Assisted Program Manager in gathering all DSL sales and installations information.

Received and compiled all reports from National Data Center and Implementation

Managers to keep status of all new sales and installs. Maintained Livelink database for

all High Speed Data Team Members to place and be able to access all reports

deposited. Set up and managed weekly project updates for all other teams involved in

HSD Project Management. Organized and updated all weekly charts and graphs for

weekly team meetings. Utilized programs to analyze and report the outcome of all

DSL sales and installations. Assisted Project Manager in the implementation for a new

automated process for all reports received from call centers and DSL reporting source.

1999-2000 Sprint Kelly Overland Park, KS

Implementation Specialist – PeopleSoft Security Team

Team member of PeopleSoft Security. Worked with software specialists in the

conversion of Sprints purchasing software program. Supplied all internal employees

with username, password and correct security access level. Created and maintained

database with all current user’s information during project. Resolved all log-on and

security trouble ticket issues via email and phone.

Education

Johnson County Community College

MS Office Suite including Outlook and Microsoft Project. Advanced Excel knowledge

Computer using VLOOKUP, creating pivot tables and formulas. PeopleSoft, Accurint, Lightbridge,

P2K billing system, Livelink, Yardi and Verid. Mainframe along with many other

company based programs. Ten key by touch and typing (WPM55).

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