Customer Service Warehouse Worker
Resume:
Dezera Defiore
IM eager and ready to work please. yes, asap so please reach out thank you
Whitehall Township, PA 18052
**************@*****.***
Ive worked many kinds of different types of properties cleaning for a little over 10 years now. Such as residential homes, hotels, healthcare facilities, and warehouses. Ive got reliable and organizational skills, as well as sanatation, communication, and problem-solving skills to tack ontop of that and am very dedicated as well as hardworking. Im trying to keep a career choice going and make a great fit for the job. Authorized to work in the US for any employer
Work Experience
baby sitting/ dog walking
gigs-Northampton, PA
January 2015 to January 2024
1. food together and extra needs prepped prior
2. went to location and cared for said animal or kid walks parks studys tv play dinner breakfast lunch ect 3. meds
4. customer service
Warehouse Worker
Express Employment Professionals-Allentown, PA
January 2015 to January 2024
1. many various positions to picking packing labeling cleaning organizing palletizing separating scanning 2. customer service
3. clean up work area
4. safety protocol
Housekeeper
Lehigh Valley Cleaning Services-Bethlehem, PA
January 2021 to January 2023
1. sweep up and down halls, in between when run into a window, wipe it down quickly and keep moving. 2. Disinfect everything and remove trash to be replaced. 3. dust, removing trash
4. mop all halls offices bedrooms bathrooms ect
Sanatation worker
UNFI-Schnecksville, PA
January 2020 to January 2022
1. picking to then sanatation
2. swept mopped
3. disinfected
4. bathrooms and sanitization
5. trash
6. windows and mirrors
Elderly Caregiver
caregiver and house keeper-Northampton, PA
January 2015 to January 2020
1. cargiver responsibilities
2. house clean and fixer upper
3. dishes and garbage
4. air freshner
Cashier/Customer Service
walmart-Lehighton, PA
January 2009 to January 2013
1. set up work station scanning items
2. customer service
3. closed working station
4. organized
5. stocked shelves
Call Center Representative/Customer Service
first street call center-Lehighton, PA
January 2009 to January 2011
• came in and grabbed the paper of list of customers for the day to be maintained for apts, and reminders, and account updates ect..
• organized it all to work with my flow, to also work on the phone and computer, phone for incoming calls for the similar things and customer service as well as make them,
• computer as well all the same only all over emails and messages,
• microsoft office was managed to keep everything up to date and organized still if made any changes toward plan account or apts
• to then give to the main office lady at the end of my shift. customer service as well
• Handled a high volume of inbound customer calls, averaging XX calls per day
• Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
• Consistently met or exceeded individual performance metrics including call quality, average handle time, and first-call resolution rate
• Utilized CRM software to accurately document customer interactions and update account information
• Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
• Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
• Managed irate or upset customers with empathy and professionalism to de-escalate situations effectively
• Implemented proactive measures such as follow-up calls or emails to ensure customer satisfaction after issue resolution
• Maintained up-to-date knowledge of products, services, promotions, and company policies to provide accurate information to customers
Education
graduated 9-11th grade in required studies and trade CCC&TI - Jim Thorpe, PA
January 2012 to Present
GED
Northampton County Area Community College - Easton, PA January 2012 to January 2013
Skills
• Babysitting
• Caregiving
• Childcare
• Home Care
• Cashiering
• Residential Cleaning
• Food Preparation
• Cleaning Experience
• Toddler Care
• Senior Care
• Nannying
• Communication Skills
• Meal Preparation
• Cooking
• Math
• Autism Experience
• Warehouse Experience
• Pet Sitting
• Microsoft Office
• Infant Care
• Front Desk
• Teaching
• Order Picking
• Laundry
• Tutoring
• Personal Assistant Experience
• Host/Hostess
• Retail Sales
• Special Needs
• Developmental Disabilities Experience
• Medication Administration
• Special Education
• Applied Behavior Analysis
• Applied Behavior Analysis
Certifications and Licenses
First Aid Certification
QMHP Certification
Driver's License
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