Customer Service Quality Assurance, cashier, organized, people person

JENNIFER HALL

Springfield, MO *****

**********@*****.*** / 417-***-****

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SUMMARY

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. SKILLS

I am a people person, I like to treat the people I would like to be treated. If the customer is having a bad day though, still try to make it a good experience. Help out everyone you can including you peers, this is how you make things work smoothly. If you don't know the answer, there is a way, don't plow it off, figure it out.

Payment Collection

Following Directions

Work Site Preparation

Heavy Lifting

Machine Calibration

Flexible Schedule

Teamwork and Collaboration

Equipment Maintenance

Materials Handling

Customer Service

Safety Procedures

Excellent Communication

Documentation And Reporting

Truck loading

Attention to Detail

Supply procurement

Basic Math

Flexibility

Preventive Maintenance

Loading and unloading protocols

Collaboration

Quality assurance standards

Control Precision

Worker safety

Stress Tolerance

Manual Dexterity

Production equipment maintenance

Adaptability and Dependability

Relationship Building

Value assessment

Decision-Making

Documentation

Equipment Operation

Punctual and Reliable

Quality Assurance

EXPERIENCE

05/1999 - 04/2015

Cashier, Customer Service / Piggy Wiggly, Parker's, Bi-Lo, Walmart, Dollar Tre - Warrensburg, Missouri Greeted customers and answered any questions they had about the store's products and services. Verified that customers were of legal age to purchase alcohol or tobacco products. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

I have great people skills, and work well with other and great with customers even when a problem occurs. JH

Stocked shelves with merchandise when needed.

Answered customer inquiries regarding store policies and procedures. Conducted price checks for special orders or discounts as requested by customers. Assisted customers over the phone regarding store operations, product information and order placement. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors. Ensured compliance with all safety regulations within the store environment. Provided excellent customer service while promoting loyalty programs to increase sales potential. Organized promotional displays or arrange merchandise on counters or tables to promote sales. Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions. Identified discrepancies between actual count and register balance; made corrections accordingly. Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed. Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting. Followed company security procedures for handling large sums of money. Performed other duties as assigned by management.

Operated cash register or POS system to receive payment by cash, check and credit card. Accepted cash and credit card payments, issued receipts and provided change. Answered customer questions and provided store information. Collected payments and provided accurate change.

Delivered high level of customer service to patrons using active listening and engagement skills. Helped customers find specific products, answered questions, and offered product advice. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Worked closely with front-end staff to assist customers. Trained new team members in cash register operation, stock procedures, and customer services. Processed sales transactions to prevent long customer wait times. Preserved appearance of store by arranging and replenishing displays and merchandise racks. Learned roles of other departments to provide coverage and keep store operational. Scanned merchandise using point-of-sale system for accurate purchase totals. Helped with purchases and signed customers up for rewards program. Discounted purchases by scanning and redeeming coupons. Directed trash removal and sanitation procedures to keep aisles and register area organized. Verified customer age requirement for alcohol or tobacco purchases. Used suggestive selling techniques to promote add-on sales. Processed credit card, cash, and check payments, ensuring all transactions were accurate. Counted money in cash drawers at the beginning of shifts to ensure amounts were correct. Greeted customers promptly and responded to questions. Answered phone calls to assist customers with questions and orders. Processed customer payments quickly and returned exact change and receipts. Counted and balanced cashier drawers.

Maintained work area and kept cash drawer organized. Welcomed customers, offering assistance to help find store items. Kept check-out areas clean, organized and well-stocked to maintain attractive store. Built and maintained productive relationships with employees. Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system. Boosted customer satisfaction levels by going extra mile to personalize service for each customer. Answered customers' questions and provided information on store procedures or policies. Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Scanned items and checked pricing on cash register for accuracy. Maintained current knowledge of store promotions to highlight sales to customers. Processed returned merchandise by strictly following store return and exchange procedures. Offered customers carry-out service at completion of transaction. Checked personal identifications during alcohol and tobacco sales. Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Adhered to social distancing protocols and wore mask or face shield. Be respectful of all and any customers!

Customers always come first, no happy costumes, no sales. We want return customers, right,? Working well with others is also a big

Smile and ask them about their day make them feel important EDUCATION AND TRAINING

High School Diploma 05/1992

Warrensburg High School - Warrensburg, MO

Jop Corp, 1994, nursing

Minor in:nurding

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