Customer Service Warehouse Worker
Resume:
Laniqua Harmon
Sacramento, CA *****
*********@*****.***
I am a very careful person first, that goes as far as precision and compassion, and that's where my customer service skills stem from. Honest and genuine service. I'm a very observant person. If I can't see I'm listening. When I can't hear im looking and reading the scene I want to know everything and that alone credits my ability to quickly grasp new concepts. I'm a very quick learner. Everything I pick up I systemize and once that muscle memory lock in I'm clocked in Call me. Thank you.
Laniqua Harmon
Authorized to work in the US for any employer
Work Experience
Server/Waiter
Eskaton Village-Carmichael, CA
July 2024 to October 2024
I am responsible for the set-up, delivery, and clean-up of the meal period for the section I am assigned. I happily greet my residents and take their drink and food orders. Im very punctual and accurate. I collaborate with kitchen staff making sure everything comes out quick and correct. My communication skills are way above average. I'm good at keeping up with the guests' needs throughout their dining experience. I'm told very often I'm one of the best. Warehouse Worker
Construction Innovations-Sacramento, CA
July 2023 to January 2024
My main duty was to handle the operation of a heat gun and heat shrink little black rings onto a cable wire. The job was pretty basic. I was hired through a temp agency contract being 3 months and due to my performance I was contracted again for another 3 months
Server/Waiter
Denny's-Sacramento, CA
August 2022 to June 2023
Greeted and seated customers in the order in which they arrived. I introduced feature of the day. Collected payment from customers in accordance with established cash handling procedures. Cleared remaining items from tables; cleans and preset tables. Performed cleaning and stocking duties as assigned. I worked here for a nice chunk of time doing graveyard shift and being the only server overnight. Just me and the cook. Housekeeper
Extended Stay Hotels-Sacramento, CA
November 2021 to August 2022
Cleaning: Dusting, vacuuming, mopping, and surface cleaning rooms, halls, and bathrooms Laundry: Using washing machines, dryers, and irons, and maintaining the laundry room Stocking: Replenishing supplies like toiletries, towels, and other amenities Customer service: Addressing guest concerns and requests promptly and professionally Communication: Overseeing guest communications from housekeeping, and reporting safety or security hazards to the security department
Equipment maintenance: Protecting and maintaining equipment Floral arrangements: Tending the flowers around the hotel Collaboration: Working with other hotel staff members to ensure efficient operations Cashier/Customer Service
Walmart-Sacramento, CA
November 2020 to December 2021
Customer service: Greeting customers, answering questions, and providing a positive experience Processing transactions: Scanning items, applying discounts, and processing payments Maintaining cash registers: Keeping registers clean and in working order Handling returns: Dealing with returns and other issues Maintaining store policies: Following company policies and procedures Keeping work area clean: Keeping the work area clean and presentable Safety: Maintaining the safety of the facility by following safety procedures and reporting unsafe situations Member service: Assisting members with purchases, locating merchandise, and resolving concerns Promoting products: Promoting the company's products and services Assembly Line Worker
deKrown Enterprises-Sacramento, CA
February 2020 to October 2020
Operating and maintaining equipment on the production line. I got inventory ready for packaging Assembly Line Worker
Mission Linen & Uniform Service-Sacramento, CA
July 2019 to December 2019
• Laundry processing: Operate press equipment, process laundry in the correct order, and maintain production floor distribution
• Sorting and laying out: Shake, sort, and sequence items by route before pressing. Classify and lay out items for pressing, such as industrial shirts versus executive dress shirts
• Checking for repairs: Separate soil pick-up tickets and check items for needed repairs
• Storage and transport: Lift garments and linen onto the line storage system, trolley garments and linen for truck pick- up, and load trollies into trailers
• Safety: Ensure colleagues practice safety procedures at all times Material Handler
Cura Cannabis Solutions-Sacramento, CA
January 2019 to May 2019
I did line work at Cura and my job was to inspect, label, bar code, and package items as they came in. We'd have a number goal to reach each day ranging up to about 3700 and at this job is where I fell in love with the fast pace work environment
Assembly Line Worker
Apple Pegatron-Elk Grove, CA
September 2018 to December 2018
• Inspecting products for quality and size specifications
• Counting the correct number of products to go in each package
• Bagging up the product for distribution
• Notifying the manager of any problems that arise on the production floor
• Following all company policies and safety protocols Warehouse Worker
Amazon Warehouse-Sacramento, CA
December 2017 to August 2018
• Receiving and putting away inventory
• Preparing customer orders
• Packing orders
• Loading boxes onto trucks
• Scanning barcodes
• Following directions on screens
• Troubleshooting problems
• Ensuring products meet quality standards
• Operating powered industrial trucks (PITs)
• Working at heights up to 40 feet
Janitorial
ABM Industries Inc.-Sacramento, CA
April 2017 to November 2017
While working at ABM my job duties included Sweeping, vacuuming, mopping, and dusting floors, walls, ceilings, and furniture
Disinfecting surfaces, restrooms, and other commonly used items Taking out the trash and recycling
Performing minor repairs, such as unclogging toilets or replacing light bulbs Reporting safety hazards and deficiencies to management Maintaining and stocking cleaning supplies and inventory Washing windows and mirrors
Education
High school diploma
Capital City Independent Study - Sacramento, CA
September 2010 to March 2012
Skills
• Assembly
• Packaging
• Order Picking
• Warehouse Experience
• Janitorial experience
• Customer service
• Shipping & Receiving
• Merchandising
• RF Scanner
• Pallet Jack
• Quality Inspection
• Commercial Cleaning
• Laundry
• Materials Handling
• Manufacturing
• Load & Unload
• Quality Control
• Custodial Experience
• Hotel experience
• Cleaning
• English
• Cash register
• Serving
• Sales
• Restaurant experience
• Merchandising
• Guest services
• Food handling
• Heavy lifting
• Assembly
• Leadership
• CNC
• Warehouse experience
Certifications and Licenses
Pallet Jack Certification
Driver's License
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