Team Members Customer Relations
Resume:
I am a talented manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Work History
2021-11 - Current
Problem Solver
Amazon, Oak Creek, WI
Utilized problem-solving skills to reduce or eliminate company expenses.
Employed various tools and equipment to find solutions to difficult or complex issues.
Used logic and imagination to analyze situations and develop intelligent solutions.
Leveraged technology to troubleshoot and track issues efficiently, thus leading to increased customer satisfaction.
2019-06 - 2021-11
Finishing Technician
Quad Graphics, Sussex, WI
Reviewed final aspects of finishing for compliance with established standards related to color, textures, metals, exotic woods, and aged finishes.
Reviewed all project documentation and blueprints to prioritize and schedule job tasks.
Verified finishing met established standards for color, textures, metallic, exotic woods, and aged finishes. This reduces production re-run by 75%.
Provided guidance, assistance and training to employees when needed.
Continually sought to reduce costs, accelerate throughput time, minimize work in process and improve quality.
2015-04 - 2019-04
E-Signs Representative
Crosscom National, Milwaukee, WI
Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions. This led to a 12% increase in new business.
Reached out to customers after completing sales to evaluate satisfaction and determine immediate service requirements.
Monitored service capabilities and collaborated cross-functionally to meet needs and resolve escalated issues.
2002-01 - 2012-02
Manager Capital Market Division
Central Bank of Sierra Leone, Freetown, Sierra Leone
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Completed daily paperwork and computer entry of sales data as established by management.
Cultivated customer loyalty to enhance retention by delivering outstanding service.
Submitted reports to senior management to aid in business decision-making and planning.
Analyzed sales data, and profit and loss statements to compose store budget that cut costs by over 25%.
Organized meetings for up to 20 staff members to discuss upcoming promotions, key strategies, and tasks.
Exhibited excellent people skills during interaction with employees and customers.
Trained team members in successful strategies to meet operational and sales targets.
Education
2019-08 - Current
Associate of Applied Science: Information Systems Security Specialist
Milwaukee Area Technical College - Milwaukee
2005-09 - 2006-12
Master of Arts: Economic Policy Management
Legon, University of Ghana - Accra, Ghana
1989-10 - 1994-12
Bachelor of Science: Economics
Fourah Bay College - Freetown, Sierra Leone
Contact
Address
Milwaukee, United States, 53224
Phone
******@*****.***
WWW
https://bold.pro/my/alusine-kamara/454
Skills
Analytical and Critical Thinking
Written Communication
Strategic planning and analysis
Office and staff streamlining
Policy and procedure adherence
Conflict management
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Alusine Kamara
Contact this candidate