Customer Service Front Desk

Ilhan Korkmaz

**********@*****.*** 305-***-**** 5150 NW 2nd Terrace. Miami, FL 33126

SUMMARY

Seasoned hospitality professional with 34 years of experience in customer service, operational efficiency, and team leadership. Skilled in managing high-volume service operations, ensuring guest satisfaction, and maintaining meticulous attention to detail.

WORK EXPERIENCE JW Marriott Marquis

Front Desk 2022 - 2023

• Managed guest check-in and check-out procedures, ensuring a seamless experience for clientele by efficiently processing transactions and addressing inquiries.

• Maintained high standards of customer service, resolving guest issues promptly and professionally to uphold company reputation for hospitality excellence.

Biltmore Hotel

Server 2021 - 2023

• Provided exceptional dining service, ensuring customer satisfaction and repeat patronage.

• Maintained efficiency in high-volume settings, consistently adhering to service standards and operational protocols.

Nusr-ET (Salt Bae)

Server 2019 - 2021

• Enhanced customer dining experiences by providing attentive service and knowledgeable recommendations on menu items.

• Maintained high standards of cleanliness and table setting, ensuring a welcoming environment for patrons. Crystal Cruises International

Senior Waiter 2015 - 2019

• Delivered exceptional dining experiences by providing high-quality service and maintaining attention to detail in a fast-paced fine dining environment.

• Ensured customer satisfaction through effective communication and problem-solving, leading to repeat patronage and positive reviews. 10 Karakoy (Morgan Group) Room Service Operator 2014 - 2015

• Managed room service orders, ensuring timely and accurate delivery to guest rooms, enhancing customer satisfaction.

• Maintained meticulous records of guest preferences and feedback, contributing to the personalized service and repeat patronage.

Holiday Inn Istanbul Airport (Denktur AŞ)

Captain 2013 - 2014

• Enhanced guest dining experience by leading service team with a focus on efficiency and hospitality standards.

• Coordinated table assignments and dining room flow to optimize service delivery and guest satisfaction. Royal Caribbean International Cruises Ltd

Active Supervisor 2006 - 2013

• Supervised fine dining operations, ensuring adherence to service standards and customer satisfaction across diverse cultural settings.

• Managed staff training and performance to maintain high-quality dining experiences for international clientele. Vogue Restaurant & Bar (Doors Group)

Waiter 2002 - 2006

• Provided exceptional table service, ensuring customer satisfaction and contributing to a significant increase in repeat patronage.

• Managed customer inquiries and resolved service-related issues promptly, maintaining a high standard of customer service.

CCS Group Cosmic Center

Captain 1993 - 2001

• Managed a diverse team of staff to ensure the highest standards of customer service and operational efficiency were maintained in a fast-paced restaurant and bar environment.

• Oversaw daily operations, including inventory management, staff training, and compliance with health and safety regulations, contributing to a consistent, high-quality dining experience for patrons. Clup 29 Taksim Night

Assistant Waiter 1990 - 1992

• Provided attentive service to ensure customer satisfaction in a fast-paced fine dining environment.

• Assisted in maintaining the dining area's cleanliness and organization to uphold the restaurant's high standards of presentation.

EDUCATION

Nevzat Ayaz College Suşehri, Sivas, Turkey High School Diploma, Geography, Arts, History, Science, Sports, Mathematics, 1989

Biology

SKILLS

Teamwork • Safety Procedures

REFERENCE

1.JW MARRIOTT MARQUIS 305-***-**** HR OFFICE

2.BILMORE HOTEL. NATALIA THEN 305-***-****

3NUSR-ET STEAK HOUSE. ERKAN UNSAL 469-***-****

4CRYSTAL CRUİSES 310-***-****

5.MORGAN HOTEL. NESRIN YAVUZ 053*-***-****

6.HOLIDAY INN .ADEM ARMUSEN 053*-***-****

7.ROYAL CARRİBEAN. ORLANDO ROSA 305-***-****

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