Customer Service Bowling Green
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Laurie Burns
Warren, Ohio 44484
************@***********.***
https://rossedge.com/Laurie-Burns
OBJECTIVE
To become a valued asset of this company's team where I can grow, learn and
become a key member of this operation.
SKILLS
Medical Terminology, Anatomy and Physiology
Patient check-in and check-out procedures
Payroll processing
ICD-10, CPT, and HCPCS coding
20 years of customer service skills
15 years of managerial skills
EDUCATION
Ross Education Online
Medical Insurance Billing and Office Administration 07/2024
Bowling Green State University Bowling Green, Ohio
Bachelor's of Arts in Psychology 08/2001
Minor in Ethnic Studies
WORK EXPERIENCE
Huntington Banks Remotely
Operations Specialist II 04/2019 - 03/2024
Responsible for entering checks from all other banks that were from
Huntington customers.
Checking for fraudulent checks and accounts
Balancing batches and checking for accuracy
Performing end of day duties for all the Huntington Banks in the Mid-West
regions. This includes making sure all files were run at the designated
times.
Checking that every files matches our results
Responsible for closing the entire the day and opening it back up again.
H&M Niles, Ohio
Supervisor 04/2016 - 03/2019
Coaching SA's on H&M policies and procedures both on the floor and
pertaining to truck.
Correctly filling out the SLPI, getting another manager to sign off, and filing
the paperwork for three years.
Proficient in all opening and closing routines
Maintaining the supervision of staff and delegatin of work responsibilities
through being the manager on duty
Makes sure all garments are properly processed and placed onto the sales
floor in a timely and correct manner
Capable of reading from department books, setting wall systems, and
taking it upon myself to set departments that need to be set for the week.
Keeping the stockroom at the company's highest standard with little to no
backstock.
PsyCare Struthers Office Struthers, Ohio
IFAST CPST Worker 06/2015 - 04/2016
happening in their lives and help them develop insight into themselves and
their relationships.
Guiding clients in the development of skills and strategies for dealing with
their immediate problems through coping skills.
Collecting information about clients through interviews, observations, and
tests
Acting as a client advocate to coordinate required services and to resolve
emergency problems in crisis situations.
Belmont Pines Hospital Youngstown, Ohio
Behavioral Counseling Technician 10/2011 - 12/2015
Maintain confidentiality of records relating to clients' treatment.
Assess patients for risk of suicidal thoughts and probability of attempting.
Encourage clients to express their feelings, discuss their lives and help to
develop insight into themselves and their relationships
Monitor patients' physical and emotinal well-being and report unusual or
risky behavior to medical staff.
Provide personal care to mentally ill, emotionally disturbed, or mentally
disabled patients.
Observe and influence patients' behavior by communicating, teaching,
interacting, counseling and befriending them
Employee of the month: October 2012
Circle K Northwest Ohio
Manager 08/2001 - 06/2011
Provide customer service by greeting and assisting customers and
responding to customer inquiries.
Direct and supervise employees engaged in sales, inventory control,
reconciling cash differences, and cash handling
Resolve customer complaints with a positive attitude and make sure that
the customer's complaint is resolved to the best of my ability
Plan and delegate staffing, training, and performance evaluations to
develop my team to be the best they can be
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