Customer Service Systems Administrator
Resume:
Eric Warner
**** ******* **** ** *********** Ar *1923
*********@*****.***
SUMMARY
Responsible Network Systems Administrator With comprehensive scheduling conversions and cutover. Extensive experience monitoring, tracking. And evaluating national IT infrastructure issues. Professional, detailed-oriented Network Administrator motivated to drive projects from start to finish as part of a dynamic team.
COMPUTER SKILLS
Software
Database: Microsoft SQL Server and Microsoft Access
Windows, Linux
Remote access Via (SonicWALL, OpenVPN, Peer to Peer VPN, IPSec)
Shoretel/Mitel VOIP Phone server administration and deployment
Application support for java based iMAR. (Electronic medication record system)
VMware esxi
Hyper-converged VM environment
Active directory/domain administration
DNS/Network addressing ipv4 multi subnets
MPLS/OSPF network protocols
Checkpoint/Sonicwall firewall security administration
EXPERIENCE
06/2011 to Present
W.P.Malone inc
Established compatibility of third party software products for integration to current systems.
Diagnosed and trouble shoot Linux and Windows Server problems and applied solutions.
Ensured network, systems and data availability and integrity through preventive maintenance and upgrades.
Managed projects from concept to completion while managing outside vendors.
Recommended network security standards to management.
Managed firewall, network monitoring and server monitoring for both onsite and offsite.
Build Linux servers for national account for electronic medication record software (iMAR)
Manage Company Cell phones Ordering and deployment and administration.
Manage company VoIP phone system ShoreTel maintained upgrades and phone service issues
Vmware data center deployment and maintance with planned data center upgrade and growth planned into the build
Administered company-wide Active Directory servers for an organization of 300+ employees
Implemented procedures for architecture, designing, support, and maintenance of AD products and IT infrastructure projects
Designed and deployed processes for service packs and security updates of Windows server instances
Coordinated with external business units for server operations and needs reporting
Responsible for Check Point and Sonicwall firewall administration across mutiple networks.designing and implementing outside network connections of VPNs incoming and outgoing to multiple outside vendors and state network systems
Executed antivirus, firewall configuration, IDS tasks, and patch management
Assist in the administration of user access and privileges to applications/systems, ensuring that access requests are properly authorized, appropriately documented, and accurately fulfilled.
Responsible for driving vision and laying out roadmap for security technologies Responsible for developing overall strategy and implementing different security technologies including VPN audit security gap analysis and working with vendors to implementing desired security controls.
Involved in monitoring network traffic and its diagnosis using performance tools
Experienced in DHCP DNS, NIS, NFS, SMTP, IMAP, Osfp, sFTP, TCP/IP, LAN, WAN, LDAP, RDP, security management, and system troubleshooting skills
Experience in the areas of Technical Implementation/Support, Project Management, System Administration, Networking and end-to-end Infrastructure Management
Installation and upgraded of Windows 2003 enterprise to Server 2019
Evaluated and recommended the acquisition, implementation and dissemination of IT security tools, procedures and practices to protect information assets by minimizing security risks and threats. Researched, recommended and implemented data and network security projects to enhance overall security posture. Managed, configured and maintained including creating, integrating and testing firewall database policies.
Help-desk tech
03/2011 to 06/2014
Exact-Med LLC
Application support for iMAR, (Electronic medication record system)
Trouble shooting end user computer issues.
Create technical documents detailing support solutions.
Train new members of IT team regarding trouble shooting of end users computer related problems
Installed new computers and other hardware for daily pharmacy operations
EDUCATION
Associate of Applied Science: Network Administration
College of the Ouachita’s – Malvern, AR
Contact this candidate