Customer Service Call Center

DELORES SWINGLER-REID

***************@*****.*** 231-***-**** Loganville, GA 30052 WWW: linkedin.com/in/deloresreid20a418261

Summary

Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.

Skills

Customer Service

Appointment Scheduling

Call center experience

Customer Relationship Management

First Call resolution

Call logging

Customer Relations

Point of sale system

Experience

Onsite Health Care Inc. Memphis, TN

Customer Care Representative

04/2024 - Current

Answered customer inquiries over the phone and via email.

Resolved customer complaints promptly and professionally.

Built sustainable relationships of trust through open communication with customers.

Assisted customers in navigating through website features and functions to locate desired information or products.

Identified opportunities to upsell additional services when appropriate.

Ensured compliance with company policies regarding privacy laws and data protection regulations.

Participated in team meetings to discuss strategies for improving customer satisfaction levels.

Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.

Ensured compliance with applicable laws, regulations, and guidelines.

Performed data entry tasks related to tracking orders, updating records.

Worked collaboratively with colleagues to resolve complex customer issues effectively.

Recorded details of all inquiries, complaints, and comments.

Education and Training

Baker Business College

Associate of Arts in Business

06/1992

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