Customer Service Retention

Tana Childress

Loveland CO ***** 970-***-**** ****.******.***@*****.***

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PROFESSIONAL

SUMMARY

Proven track record in enhancing customer satisfaction and loyalty, notably at Walmart, through exceptional service and efficient problem resolution. Skilled in business applications with a typing speed of 95 wpm, demonstrating a strong work ethic and integrity. Achieved significant improvements in operational efficiency and customer retention by leveraging patience, empathy, and advanced technical abilities.

SKILLS Customer Service Customer Assistance

Work Ethic and Integrity Patience and Empathy

Proficient in business computer

applications

Typing Speed: 95 wpm

WORK HISTORY CASHIER/DELI/BAKERY 02/2023 to 09/2024 Walmart Spring, TX

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Built relationships with customers to encourage repeat business. Effectively handled customer complaints and inquiries, ensuring satisfactory resolutions

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Handled multiple payment methods securely, minimizing discrepancies and potential losses.

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Enhanced customer satisfaction by providing efficient and accurate cash transactions.

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Contributed to store success by maintaining high standards of cleanliness throughout the facility.

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Mentored new employees on cashier duties and best practices, improving overall staff performance.

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Facilitated smoother checkout process, trained new employees on POS systems.

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SPECIALIZED ACCOUNT AND SAVES AGENT 03/2019 to 11/2020 Press One Fort Collins, CO

• Informed clients of policies and procedures.

Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

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De-escalated and resolved customer complaints with punctual, polite and professional service.

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Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

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Keep unsatisfied customers from stopping their subscriptions using customer service and offering lower prices

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TOP LOCATOR 09/2005 to 06/2007

Vending Dreams Dallas, TX

Achieved high levels of customer satisfaction through effective communication and consistent delivery of accurate locates.

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Make sure customers were satisfied with locations for client's vending machine

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Maintained accurate records of completed locates, ensuring timely updates and clear communication with stakeholders.

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• Type up contracts

• Once client is satisfied with location, have them sign the contract EDUCATION Aims Community College, Loveland, CO 08/2024 to 05/2024 GED 05/2007

Summit High School, Mansfield, TX

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