Customer Service Patient Care

Shaquilah Payne

Philadelphia, PA ***** 267-***-**** ******@*******.***

Professional Summary

Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Bringing 8+-year background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft word and Excel.

Skills

Excellent Written and Verbal Communication Skills

Management/Leadership skills

Outgoing and friendly personality

Customer Service Skills

Good at problem-solving

Superior abilities in handling unpleasant and stressful situations

Strong Team Player

Resolves customer complaints tactfully and well

Time Management Skills

Excellent grasp of resident vital sign observation

Client Transportation

Reporting

Safety

Supervision

Team Player

Documentation skills

Multi-line phone proficiency

Flexible & Adaptable

Computer skills

Training development aptitude

Creative problem solving

Professional telephone demeanor

Multi-line phone talent

Work History

Delta T Group Philadelphia, PA

Staffing Coordinator 12/2021 to current

undertake and implement various staffing solutions such as recruitment, scheduling.

Set orientation and placement of newly hired employees and ensuring the company's compliance with employment laws.

Collaborating with clients or employers, finance teams and other team members on budgeting and allocating funds.

Communicating with clients or employers about project, event or campaign expectations and goals.

Delegating tasks to appropriate team members.

Devoted Care Philadelphia, PA

Support Coordinator April 2018-11/2021

Identified, coordinated, and monitored essential services to supports Medicaid waiver participants.

Advocated and supported the need of individuals diagnosed with developmental disabilities to ensure their health and safety.

Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.

Monitored employee and customer interactions to assess quality of service.

Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records.

Interpreted management directives to define and document administrative staff processes.

Kirkbride Center Philadelphia, PA

Behavioral Health Technician 11/2018 to 12/2021

Assists in the delivery of patient care as a team member by performing specific patient care tasks as directed by the RN in charge.

Sponsored in monitoring patient activity and reporting issues to the medical staff.

Facilitated in developing activities and meal routines that the patients enjoyed and could rely on.

Helped in performing in-room procedures on certain patients.

Conducted client rounds every 15 minutes to check on residents.

Prepared and submitted daily reports to management.

Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.

Melmark Wayland Rd

Classroom Instructor 10/2016 to 01/2018

Identified children's individual and collective learning needs and planned, prepared, and delivered instruction designed to capture students' interest and maximize individual learning.

Developed strong relationships with students and families through advisory, planning daily activities, tracking student progress, and generating action plans for struggling students.

Generated and incorporated learning strategies for students with learning disabilities.

Facilitated learning through imagination, sensory activities, and age-appropriate activities focusing on growth and development.

Implemented positive behavior interventions and supports to promote rules and compliance in classroom.

Resource for Human Development Philadelphia, PA

Lead Staff 02/2015 to 01/2018

Increased customer service success rates by quickly resolving issues.

Assisted clients with medication, transportation to and from appointment and community outings using company-approved van.

Worked with upper management to complete complex projects on tight budgets within specific timelines.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Education

Associate Degree: Social Work, Social Work and Human Services, General Psychology, Human Behavior, and the Social Environment

Delaware County Community College - Media, PA

Certifications

CPR Certified / First Aid /AED /Certified: Nursing, 2019

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