Customer Service Specialist
Resume:
JYRELL JACKSON
RESUME
CONTACT
Conroe, TX *****
***************@******.***
SKILLS
Staff Management
CCTV Monitoring
Investigation documentation
Access Control
Customer consulting
Customer Service
Account updating
Product Knowledge
Complaint resolution
Safety awareness
Disability Awareness
Patient assistance
Experience
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
EDUCATION
Oak Ridge High School Conroe, TX
EXPERIENCE
October 2021 - May 2022
Food Town Grocery Stores - Spring, TX
Stocker
As a stocker it was my job to walk through the store and check all the goods i would have to make a list of low are bad goods before heading to the warehouse to replace any bad old damage or low goods to insure are customer got the best of what they are looking for
outside of that i would make small talk with a few loyal customers here and there to insure they founded everything easy in that there were no problems with the goods they chose after insuring everything went smoothly i would get ready to go unload are first shipment of the day after unloading i would chat with the driver while I am reloading it up for him
Received and processed incoming shipments of merchandise.
Recorded quantity, type and value of materials or items received.
Stocked shelves with newly arrived products.
Arranged merchandise in an attractive manner to promote sales.
Maintained accurate inventory records through manual systems and and or computerized databases.
Inspected stock for damage or defects and reported issues to management.
Organized storage areas for efficient use of space.
Provided customer service by answering questions about product location, price and availability.
Maintained a neat, clean and orderly warehouse environment at all times.
Ensured that all products were labeled properly before stocking the shelves.
Loaded trucks with outgoing orders according to shipping manifests provided by customers.
Education and Training
November 2022 - June 2023
Unifi - Spring, TX
Wheelchair Agent
As a wheelchair agent for Bush International, my job was to meet the customers at the plane to load or unload them.If I were unloading them, I would push them around the airport to their next flight or to the exit, so they may get home safely.
If I were loading them, I would wait for the flight crew to give me the OK. Then, I would carefully bring them down the ramp. From there, we would carefully put them on the plane into th
eir seats as we guide them through the whole process to ensure they are OK.
Monitored customer satisfaction levels by engaging in regular conversations with clients.
Ensured that all safety protocols were followed when assisting customers with the selection of a suitable wheelchair.
Performed quality control checks on newly delivered wheelchairs prior to displaying them for sale.
Aided customers with TSA checkpoint screenings.
Backed wheelchairs down jetways to safely overcome decline of ramp.
Transported individuals requesting wheelchair service to and from desired locations.
Greeted customers, answered questions and discussed services.
Communicated with gate agents to coordinate assistance boarding.
Assisted customers with baggage claims.
Helped customers enter airplane, locate seat and stow luggage.
Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
Greeted passengers and provided boarding instructions.
Upheld uniform and conduct guidelines to maintain professional appearance.
Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
Kept passengers informed by announcing important information about itineraries, flights and luggage.
Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
October 2023 - August 2024
Allied Universal Security Services - Houston, TX
Security Officer
Checked for safety hazards and took corrective action when necessary.
Monitored surveillance cameras and responded to suspicious activity.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Investigated all reported incidents of theft or vandalism on premises.
Responded to alarms and conducted investigations as required.
Confirmed visitor identification prior to granting entry into the building.
Assisted in the development and implementation of security policies and procedures.
Maintained accurate logs of all security related activities.
Performed first aid and CPR when necessary during emergency situations.
Participated in training sessions to stay up-to-date on current security trends and best practices.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Addressed problems quickly and reported clear information while working under minimal supervision.
Guarded restricted areas to prevent unauthorized entry.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Monitored premises and recorded activity in daily officer reports.
Secured personnel and premises by inspecting buildings and patrolling property.
Verified photo IDs and tickets to allow guests passage.
Completed incident reports to record security or loss prevention incidents.
Documented security-related situations and submitted in-depth reports to superiors.
Reported safety hazards for remediation response.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
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