Delivery Driver Amazon
Resume:
Chad Woods
Customer-oriented Manager with over * years of hospitality experience focused on
increasing revenues and customer loyalty.
Oklahoma City, OK 73160
**********@*****.***
To apply the skills of organization and professionalism within the workplace and achieve a job that is challenging, creative, and that provides a stable work environment.I am a very motivated and organized person. I am proficient within the workplace. I can handle multi-tasks. I am a team player. Authorized to work in the US for any employer
Work Experience
Amazon Delivery Driver
Marsil transport-Oklahoma City, OK
April 2024 to August 2024
I would deliver packages for Amazon making close to 200 stops throughout my route each day. Used a handheld device to scan all the packages in when loading up for the day. I would also navigate the entire route on the handheld device as well use it to scan each package at the delivery spot. Made sure all packages were delivered safe and on time as well met certain driving criteria and metrics each day. Licensed Pesticide Applicator
Ecolab-Oklahoma City, OK
December 2022 to April 2024
I worked with a variety of customers in the hospitality industry and other commercial businesses by providing quality services and identifying solutions to pest problems I helped our customers to protect their brand and support their success. Establish effective working relationships with various customers and partner with them on best practices to identify and solve pest problems. I would try and enhance services and sales of pestprevention/eliminationsolutions. I used handheld computerized equipment to manage service and document structural, sanitation and pest issues. Service the bait stations on the outside, service any traps or ceiling traps on the inside, change out fly lights, and even spray as needed. The company provided me with my service vehicle and each month I would be given a route that I had to set up and complete by the end of each month. In which we had to satisfy all customer needs and handle any callbacks as needed Property Resident Manager
Dawn Asset Management-Norman, OK
July 2019 to November 2022
Handled all aspects of the apartment community including leasing, renewals, collections, recertification. I over looked the daily business operations of dwellings and commercial entities, including advertising, collecting rent, screening tenants, and organizing maintenance repairs. This is a tax credit property so I worked daily with tax credit assurance to keep all files in compliance and processed all recertification 60 days out. Made sure each file had been approved and verified with tax credit before the tenants moved in. Had to keep in compliance with OHFA on a daily basis for any apartments that where on section 8. Entered in all vendor invoices for payment and processed any evictions. Handled the weekly reports for the home office as well I made sure the tax credit month end reports where correct and submitted by the deadline each month. submitted payroll for the entire property. Lastly I would do the final move outs and handle the return of there security deposit. I sent off accounts to the collection agency each month as needed. I even handled all maintenance requests to any tenant. Technical support 2
Teleperformance-Oklahoma City, OK
April 2017 to August 2019
Answered technical calls from home as a technical rep for Comcast cable then moved on to technical for Apple support. I answered mostly incoming calls from customers having anything from billing questions to technical support I would troubleshoot the calls and some of them would take long periods of time. I led the team several times and helped with the coach and supervisors during the nesting period for new people that are just coming out of training. This was all done in my home office setting. I always had excellent stats and met all the guidelines each month and always had good quality graded calls. This was was a total remote position.
AGM/Operations
Holiday Inn Express and Suites-Norman, OK
January 2017 to June 2019
I could perform all the tasks of a front desk agent and took on the leadership of the assistant general manager and have successfully received passing scores from IHG in all parts of the front desk and housekeeping department according to the IHG standards. I have since been assisting the GM with all the duties of a front office manager including new hire paperwork, tax exemption, direct bill, and even all the a/r accounts. I scheduled all employees in all departments in the hotel as well as assigned each housekeeper with their daily tasks. Not only did I inspect rooms and make sure each housekeeper would meet there daily and weekly expectations on the time limits they spend in each room depending on if it was a stay over or checkout in the absence of our executive. I would maintain and order supplies including linen investigate any room complaints. Review and respond to guest complaints through medallion through Opera I would provide feedback to each housekeeper during our morning pre shift meetings each day. as well host front desk meetings. Now my main focus is operations of the entire hotel in every department working along side the GM.
Front Desk Manager/Sales
Holiday Inn OKC Airport-Oklahoma City, OK
2014 to 2017
Operations manager/ Sales
Oversee hotel operations including sales and catering, front office, restaurant and bar, maintenance, and housekeeping. Serve as on-site accounting and human resources. Received superior customer service satisfaction scores for 4 consecutive quarters Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans. As well assisted with the complete operation of the 147-room full-service hotel restaurant and bar that had a 24 hour fully staffed housekeeping department. My main focus was to supervise all activity with employees and guests and to make sure each room was inspected. I assigned duties to the front desk and housekeeping each day and observed there performance to make sure that all brand standards are being met on a daily basis in all departments of the hotel including front desk, Housekeeping, Food and beverage and maintenance. I handled the scheduling of employees and assisted with any of the training, hiring even performance evaluations. Twice a month I would go over the payroll with the other managers to maintain the budget. In sales networking, prospecting, cold calling, organizing events, hosting site inspections, even set up the banquet rooms at times. managing your CRM and reporting– there I followed up with guest reviews, I also handled several direct bill accounts, reservations, and all other general aspects to assist in the complete operation of the hotel. Last but not least I played a huge roll in the success of 3 QA and 3 IHG inspections that exceeded the normal passing score in all departments. Store Manager
Payday Money Store-Oklahoma City, OK
2011 to 2014
I made sure the store was open and under full complete operation on a daily basis. I also took care of all payday loan verifications. I processed minimal credit checks on new customers verified banking accounts and income. Gave out Payday loans cashed checks took Western Union Payments. I also handled all the bills each month from rent of the building to the employees pay and hours also handled all the moneys and reconciliation of the books. I balanced the check books and took deposits and got change orders from the bank on a daily basis. Scheduled employees and of course handled all collections on past due loans and returned checks. Filed for garnishments at the court house and went to court on our behalf. Education
Bachelor's degree in Buisness management
SNHU
August 2019 to May 2024
Oklahoma City Community College
2001 to 2002
High school or equivalent
Westmoore High School
1997 to 2000
Skills
• Front Desk
• Front Office
• EMR
• Collections (3 years)
• computer skills (10+ years)
• CSR
• Customer Service
• Customer Care
• Call Center
• Tech Support
• Apple
• Help Desk
• Iphone
• Blackberry
• Troubleshooting
• Budgeting
• Management
• Organizational Skills
• Scheduling
• training
• Microsoft Office
• Payroll
• Typing
• Office Management
• Profit & Loss
• Desktop Support
• Active Directory
• Accounting
• Time management
• Fair Housing regulations
• LIHTC
• Property management
• Section 8
• Tax Experience
• Asset Management
• Housekeeping Management
• Remote Access Software
• Property management
• LIHTC
• Section 8
• Customer service
• Fair Housing regulations
• Hospitality
• Supervising experience
• Asset management
• Hotel experience
• Budgeting
• Store management
• Typing
• Front desk
• Cash handling
• Leadership
• Pest control
• Sales
• Communication skills
• Outdoor work
• Maintenance
• Profit & loss
• Revenue management
• Guest services
• Management
• Office management
• Technical support
• Negotiation
• Yardi
• Contracts
• CMMS
• Legal administrative experience
• OneSite
• Insurance sales
• Operating systems
• Organizational skills
• Computer skills
• OPERA
• Windows
• Driving
• Profit & loss
• Cost control
Certifications and Licenses
CompTIA A+
Pesticide Applicator’s License
Driver's License
Non-CDL Class C
Assessments
General manager (hospitality) — Proficient
July 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Customer service — Proficient
January 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
November 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a very motivated and organized person. I am proficient within the workplace. I can handle multi- tasks. I am a team player.
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