Customer Service Representative
Resume:
Briana Samuels
Kansas City, MO *****
***************@*****.***
Work Experience
Customer Service Representative
CVS Health-Lees Summit, MO
August 2021 to July 2022
• interactions: Respond to customer inquiries, complaints, and concerns Product and service knowledge: Understand the company's products and services, and be able to provide detailed information to customers
• Problem solving: Use a flexible approach to solve problems and ensure customer satisfaction
• Communication: Have strong communication skills and be able to engage with customers in a friendly and professional manner
• Record keeping: Maintain accurate records of customer interactions and issues
• Tracking: Track key performance indicators (KPIs) and metrics, such as customer satisfaction, Net Promoter Score (NPS), and Customer Effort Score (CES)
• Escalation: Escalate inquiries to the appropriate team when necessary
• Feedback: Pass customer feedback on to the product or sales team CNA - Certified Nursing Assistant
Favorite Healthcare Staffing-Kansas City, KS
December 2020 to April 2021
• Patient care: Assist with daily activities, such as moving in and out of bed, and help with medical procedures
• Vital signs: Monitor patients' vital signs, such as blood pressure, pulse, and respiration rate
• Infection control: Recognize diseases, document infections, and keep track of signs of improvement
• Medical terminology: Understand medical terminology to work effectively with patients, nurses, and doctors
• Proper hygiene: Maintain proper hygiene practices for the health of your patients
• Emotional support: Provide emotional support to patients
• Safety protocols: Adhere to safety protocols
• Patient records: Maintain accurate patient records
• CPR certification: Include CPR certification on your resume CNA - Certified Nursing Assistant
Tutera Senior Living & Health Care-Belton, MO
January 2019 to December 2020
• Patient care: Assist with daily activities, such as moving in and out of bed, and help with medical procedures
• Vital signs: Monitor patients' vital signs, such as blood pressure, pulse, and respiration rate
• Infection control: Recognize diseases, document infections, and keep track of signs of improvement
• Medical terminology: Understand medical terminology to work effectively with patients, nurses, and doctors
• Proper hygiene: Maintain proper hygiene practices for the health of your patients
• Emotional support: Provide emotional support to patients
• Safety protocols: Adhere to safety protocols
• Patient records: Maintain accurate patient records
• CPR certification: Include CPR certification on your resume Sales Associate
Bath & Body Works-Kansas City, MO
January 2018 to October 2018
Customer service: Greet customers, answer questions, and provide information about products and services
Sales: Process customer payments and refunds, and help customers make purchases Store operations: Maintain store areas, assist with floor changes, and replenish stock Sales goals: Meet sales goals, and look for opportunities to expand product sales Customer relationships: Build relationships with customers, and ask for referrals Teamwork: Work with other team members to create a positive environment Sales Representative
Old Navy-Kansas City, MO
January 2015 to January 2018
• Customer service: Greet customers, answer questions, and provide information about products and services
• Sales: Process customer payments and refunds, and help customers make purchases
• Store operations: Maintain store areas, assist with floor changes, and replenish stock
• Sales goals: Meet sales goals, and look for opportunities to expand product sales
• Customer relationships: Build relationships with customers, and ask for referrals
• Teamwork: Work with other team members to create a positive environment Education
High school diploma
Center senior high school - Kansas City, MO
August 2014 to May 2015
Skills
• Vital Signs
• Customer Service
• Home Care
• Hospice Care
• Caregiving
• Sales
• Nursing
• Senior Care
• Communication Skills
• Laundry
• Patient Care
• Data Entry
• Cleaning Experience
• Meal Preparation
• Medical Coding
• Infection Control Training
Certifications and Licenses
CPR Certification
CNA
Driver's License
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