Customer Service Representative
Resume:
Farrah Wallis
Employment Available
Harvey, Louisiana, United States
Summary Experienced Customer Service
Representative with a demonstrated history.
Employment History
Robert Half-PVH Tommy Hilfiger
Customer Service Representative
09/2023 01/2024
Answered calls, emails, and live chat
Assisted customers with questions about their orders Provided OTC refunds, order confirmation, and return shipping labels
Humana
Inbound Contact Representative
10/2022 06/2023
Provided assistance to medical providers
Data entry specific details for medical authorizations Utilized multiple process document to answer medical insurance questions & concerns
TTEC
Customer Service Representative
10/2020 01/2022
Answered 25-30 calls per day on a multi-line phone Registered customers for medical test at a pharmacy Set appointments and provided test results
Hampton In Suites
PBX Phone Operator
09/2019 06/2020
Operated ONQ phone system and answered calls
Transferred calls to departments
Assisted customers with room complaints, and
questions
Education
Remington College- Texas
Associate in Medical Assistant
2006-2007
Performed accurate EKG
Studied terminology & CPT codes
Trained in routine laboratory procedures
Ephesus Academy- Louisiana
High School Diploma
1992-1996
Completed curriculum and received
Credits to graduate
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