Customer Service Specialist

BH

BRENDA HERNANDEZ

********@*****.*** 818-***-**** North Hills, California 91343 WWW: Bold Profile Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Demonstrates adaptability and flexibility when working on special projects that support business needs.

inbound and outbound calling

Multi-Task management

problem solving abilities

10-key

customer service

strong skills in WGS

Proficient in HMO,PPO, and Vivity plans

ANTHEM BLUE CROSS Woodland Hills,

California

Customer Service Representative

09/2013 - 10/2024

Performed basic job functions with help from co-workers, specialists, and managers on non-basic issues.

Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

Analyzed problems and provided information/solutions. Documented inquiry outcomes for accurate tracking and analysis. Provided technical expertise in the resolution of complex issues. Serviced all contracts - HMO, POS, PPO, and Blue Card. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

ALAMO MEDICAL SUPPLY Van Nuys,

CA

Office Manager

06/1994 - 07/2013

Supervised staff members, organized schedules and delegated tasks. Maintained filing system for records, correspondence and other documents.

Customer Service.

Ordered supplies and equipment to maintain adequate inventory levels. Managed office inventory and placed new supply orders. Monitored payments due from clients and promptly contacted clients with past due payments.

Created spreadsheets in Excel to track data such as vacation requests, sick days .

Answered phone calls, responded to emails, routed mail and coordinated courier services.

Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel. Summary

Skills

Experience

Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

San Fernando Senior High School San Fernando, CA High School Diploma

06/1990

Education and Training

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