Customer Service Delivery Driver
Resume:
Paula Harper
Marion, AR *****
*****.********@*****.***
If you knew my story you would understand my journey. I am a dedicated Warehouse Non-CDL Driver that has a passenger along with for hire endorsements with 3 Years of experience ensuring efficient logistics operations. Skilled in safely transporting and delivering goods while maintaining a strong focus on accuracy and timeliness. Proficient in loading, unloading, and inspecting cargo, while adhering to all safety regulations. A reliable team player is known for excellent communication and problem- solving abilities. Seeking to contribute my expertise to a dynamic organization committed to seamless distribution and exceptional customer service
Work Experience
Pizza Delivery Driver
Papa John's-West Memphis, AR
May 2023 to Present
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• Delivered pizzas to customers in a timely and efficient manner, ensuring customer satisfaction
• Maintained accurate records of deliveries and collected payments from customers
• Followed all traffic laws and safety regulations while driving to ensure the safety of self and others on the road
• Managed cash transactions with accuracy, balancing cash at the end of each shift
• Provided excellent customer service by greeting customers with a friendly attitude and addressing any concerns or issues they may have had
• Navigated through various routes using GPS systems to optimize delivery time
• Handled multiple orders simultaneously, prioritizing deliveries based on distance and order time
• Developed strong knowledge of local roads, neighborhoods, landmarks, and traffic patterns to navigate efficiently without relying solely on GPS directions
• Followed all food safety guidelines when handling and delivering pizzas to maintain quality standards
• Demonstrated strong problem-solving skills by finding alternative routes in case of road closures or heavy traffic
• Maintained a clean driving record with no accidents or traffic violations Shuttle Bus Driver
ABM Industries Inc.-Memphis, TN
August 2023 to June 2024
• Safely operated shuttle bus, transporting passengers to and from designated locations
• Maintained a clean and well-maintained shuttle bus interior, ensuring a comfortable and pleasant experience for passengers
• Adhered to all traffic laws and regulations while driving the shuttle bus
• Assisted passengers with loading and unloading luggage or other belongings
• Provided excellent customer service by greeting passengers, answering questions, and providing information about routes or schedules
• Reported any maintenance issues or concerns promptly to the appropriate department for resolution
• Performed routine inspections of the shuttle bus before each shift to ensure it was in good working condition
Warehouse Supervisor
Drexel Chemical Company-West Memphis, AR
April 2022 to July 2023
• Maintained accurate records of inventory levels, ensuring optimal stock levels at all times
• Conducted regular audits to identify areas for improvement and implement corrective actions
• Trained new hires on proper equipment operation and safety procedures
• Collaborated with cross-functional teams to ensure timely delivery of products to customers
• Managed vendor relationships including negotiating contracts terms & conditions ensuring favorable pricing agreements
• Served as point of contact for internal departments regarding inventory availability, order status updates, etc
• Closely monitored warehouse expenses, identifying cost-saving opportunities without compromising quality or efficiency
• Monitored employee performance, providing feedback and coaching as necessary for continuous improvement
• Demonstrated strong leadership skills by motivating the team to achieve performance targets consistently
• Investigated customer complaints regarding damaged or missing items, implementing measures to prevent future occurrences
Warehouse Worker
Pathmark Transportation-Memphis, TN
January 2021 to April 2023
• Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
• Collaborated with team members to optimize workflow efficiency and meet daily production goals
• Maintained a clean and organized work area to promote safety and productivity
• Performed quality control checks on outgoing shipments to ensure products met customer specifications
• Closely followed all safety protocols when handling heavy machinery or working at heights
• Investigated customer complaints regarding damaged or missing items, taking prompt action for resolution
• Served as a reliable backup driver for local deliveries during peak periods or staff shortages Education
High school diploma
Central High School - Memphis, TN
August 2001 to May 2005
Skills
• Warehouse Supervisor Experience
• Load & Unload (3 years)
• Freight Experience (3 years)
• Shipping & Receiving
• Warehouse Experience
• Order Picking
• Pallet Jack
• Warehouse Distribution Experience (3 years)
• Delivery Driver Experience
• Warehouse Management System
• Packaging
• Materials Handling
• Merchandising
• Warehouse Management
• Logistics
• Load & unload
• Driving
• Freight
• Customer service
• Commercial driving
• Communication skills
• Shuttle Driving
• Box Truck
• Bus Driving
• Delivery driver experience
• GPS
• English
• Route driving
• Automotive repair
• Oil change
• Organizational skills
• Retail sales
• Computer skills
• Mechanical knowledge
• Sales management
• Pricing
Certifications and Licenses
Driver's License
June 2021 to May 2029
F endorsement
Passenger Endorsement
F Endorsement
June 2021 to May 2029
Chauffeur's Permit
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