Customer Service Data Entry
Resume:
Amy Mehta
***********@*****.***
SUMMARY OF QUALIFICATIONS
● Having good experience in Data Entry and Customer Service.
● Comfortable performing repetitive administrative duties.
● Comfortable navigating through Microsoft Office Suite including Word, Excel and PowerPoint.
● Office duties: faxing, filing, copying, data-entry and other duties as needed.
● Typing Speed: 50- 60WPM.
● Reliable and dependable, capable of following tasks through to completion.
● Worked in a fast-paced call center environment.
● Great attention to detail.
● Demonstrated decision making abilities.
Skills:
● Customer Service/Cross-Selling, Data Entry, Cash Handling, Accounts Payable, Accounts Receivable, Bookkeeping, Maintaining Database, Microsoft Word, Excel, Access, MS Outlook, (Certificate in) Medical Billing and Coding, QuickBooks, Scheduling Appointments, Making Travel Arrangements, coordinating business meetings.
EDUCATION
Associate Degree in Accounting, Macomb County College, Warren, MI PROFESSIONAL EXPERIENCE
Asian Marketing Services, Des Plaines, IL Feb 21 – July 23 Customer Service/Administrative Assistant/Marketing
• Handled inbound outbound phone calls.
• Heavy calendar management proactively identified and resolved scheduling conflicts.
• Coordinated and scheduled meetings as requested; prepared agendas; sent timely reminders.
• Assisted department with projects.
• Meeting/event management to include on-site and off-site conference facilities.
• Maintained customer records, correspondence (MS Word).
• Promoted products and services.
US Bank, Oakbrook, IL (Dial America) Aug 20 - Dec 20 Call Center Representative
Responsibilities:
● Responsible for handling inbound and outbound calls of clients regarding debit and credit card.
● Answered client’s questions and inquiries with respect to their Credit and Debit card.
● Responsible for Data Entry, Entering and updating client files, Address and other legal information in the system.
● Responsible for do research for client’s problem. Fifth Third Bank, Mount Prospect, IL Oct 18 - Nov 19 Customer Service Representative
Responsibilities:
● Provided excellent customer experience in a friendly, courteous manner.
● Performed daily customer transactions with professionalism.
● Maintained very good balancing records.
● Informed customers about sales and service delivery options.
● Assisted customers with phone queries, Identified customers’ needs.
● Cross-Selling financial products and services.
● Recommended appropriate products and services matching customer’s needs, Opened new accounts.
● Provided excellent personalized banking services to customers as per Policy and Procedures.
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New York Life, Downers Grove, IL Oct 07 - Aug 18
Administrative Assistant/Customer Service/Sales
Responsibilities:
● Provided Outstanding Customer Service/Promoted Products/Services.
● Handled Clients’ Insurance related forms for Processing, handled telephone queries, and updated client files as well as monitored and responded email request.
● Responsible for Customer Correspondence and Set up Sales Appointments, Travel Arrangements.
● Prepared Quotes and Presentations.
● Exposure to Life, Medical and Business Policies. All American Bank, Des Plaines, IL Jul 06 - Sep 07 Personal Banker
Responsibilities:
● Informed customers about bank’s sales and service delivery options.
● Cross-Selling/Identified customers’ needs.
● Recommended appropriate products and services matching their needs.
● Opened new accounts.
● Provided excellent personalized banking services to customers as per Policy and Procedures. Home Depot, Darien, IL May 03 - Jun 06
Cashier/Customer Service/Sales
Responsibilities:
● Handled Cash accurately and efficiently.
● Processed sales transactions – cash, checks, credit/debit cards.
● Processed payments on accounts.
● Promoted store products/credit cards and services.
● Assisted customers by suggesting a product according to individual’s needs.
Contact this candidate