Customer Service Retail Sales
Resume:
Mary Molly Alexander
Cedar Park, TX *****
************.**@*****.***
Detail-oriented sales professional. Passionate about customer service! Experienced in B2B and retail sales. Creative Designer and Merchandiser.
Working in the family business, school transportation, and the Capital Area Council of the BSA, I developed and improved my skills in operations, budgeting, and strategic planning. Proficient in managing teams communicating with clients and staff.
Authorized to work in the US for any employer
Work Experience
Transportation Specialist
Manor Independent School District-Manor, TX
August 2023 to August 2024
• Fostered positive relationships with students by providing a friendly and welcoming atmosphere on the bus
• Ensured that all students were properly seated and wearing seat belts before starting the journey
• Demonstrated excellent time management skills to adhere to scheduled pick-up/drop-off times at designated
• Cultivated strong communication skills by effectively interacting with diverse groups of individuals
(students of different ages/grades)
• Maintained a professional appearance and demeanor while representing the school district during interactions with students, parents, and community members
• Demonstrated strong problem-solving skills by effectively resolving conflicts among students on the bus in a calm and fair manner
Routing Specialist/ Bus Driver
Liberty Hill Independent School District-Liberty Hill, TX February 2022 to August 2023
• Developed and maintained all regular and Special Needs bus routes, ensuring optimum routing efficiency using computerized routing software program.
• Assisted with the daily operations of the dispatch office.
• Prepared and distributed routes and maps to drivers and dispatch office.
• Communicated with parents, staff, and schools to resolve problems and scheduling issues.
• Responded to emergencies as needed.
• Drove Routes as needed.
Transportation Specialist
Austin Independent School District-Austin, TX
June 2021 to February 2022
• Ensured that all students were properly seated and wearing seat belts before starting the journey
• Fostered positive relationships with students by providing a friendly and welcoming atmosphere on the bus
• Demonstrated excellent time management skills to adhere to scheduled pick-up/drop-off times at designated
• Cultivated strong communication skills by effectively interacting with diverse groups of individuals
(students of different ages/grades)
• Maintained a professional appearance and demeanor while representing the school district during interactions with students, parents, and community members
• Demonstrated strong problem-solving skills by effectively resolving conflicts among students on the bus in a calm and fair manner
Routing Specialist
Fort Bend Independent School District-Sugar Land, TX May 2018 to July 2020
• Developed and maintained all regular and Special Needs bus routes, ensuring optimum routing efficiency using computerized routing software program.
• Assisted with the daily operations of the dispatch office.
• Prepared and distributed routes and maps to drivers and dispatch office.
• Communicated with parents, staff, and schools to resolve problems and scheduling issues.
• Responded to emergencies and Dispached as needed. Routing Specialist & Special Needs Coordinator
Student Transportation Specialists/Lockhart I.S.D.-Lockhart, TX June 2010 to January 2018
• Developed and maintained all regular and Special Needs bus routes, ensuring optimum routing efficiency using computerized routing program.Prepared and distributed routes and maps to drivers and dispatch office.
• Provided Customer Service with parents, staff, and school personnel to resolve issues
• Assisted with the daily operations of the dispatch office.
• Prepared and Presented to School Board information requested.
• Prepared TEA Route Services Report. Provided information for the TEA Operations.
• Responded to emergencies and drove as needed.
Received Transfinder's Certification for Routfinder Pro - 05/2013 Received Texas Association for Pupil Transportation's Transportation Supervisor Certification 06/2017. Transportation Specialist Certification 2016.
Dispatcher/Field Trip Coordinator/Bus Driver
Durham School Services-Lockhart, TX
March 2004 to June 2010
• Determined which vehicles and personnel required in accordance with routing needs.
• Provided Customer Service with parents, staff, and school personnel to resolve issues
• Scheduled or dispatched workers/service vehicles to appropriate locations using radios and telephones.
• Advised personnel of traffic problems such as construction areas, accidents, congestion, weather conditions, or other hazards.
• Provided assistance and drove in emergencies.
Co-Owner and Office Manager
Alexander Ornamental Iron-Lockhart, TX
December 1990 to March 2004
• Manufactuered Powder-coated Wrought Iron Fencing.
• Provided B2B Sales to Fencing Contractors
• Human Resources, Employed 8 welders/installers.
• Accounts Receivable and Accounts Payable
• Provided Logistics for Deliveries.
Automotive Sales Professional / Internet Sales
Glosserman's Chevrolet-Lockhart, TX
June 1998 to May 2001
• Utilized Auto-by-tel software to track leads, manage customer interactions, and streamline the sales process
• Managed all aspects of the sales process from initial contact through delivery of vehicles ensuring customer satisfaction at every stage
• Stayed up-to-date on industry trends, new models, and competitor offerings to provide accurate information to customers.
• Conducted thorough product demonstrations and test drives to showcase vehicle features and benefits Sales Consultant
Hendrick Automotive Group-Austin, TX
April 1997 to June 1998
• Managed all aspects of the sales process from initial contact through delivery of vehicles ensuring customer satisfaction at every stage
• Stayed up-to-date on industry trends, new models, and competitor offerings to provide accurate information to customers.
• Collaborated with finance department to secure competitive financing options for customers, resulting in increased.
• Participated in regular training sessions to enhance product knowledge and improve selling techniques
• Conducted thorough product demonstrations and test drives to showcase vehicle features and benefits Sales/Floral Designer/Warehouse Manager
Cornelius Nursery - Dairy Ashford-Houston, TX
October 1987 to July 1990
• Floral Designer in fresh and artificial flowers.
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
• Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale
• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
• Oversaw the receiving and inspection of incoming shipments, verifying accuracy against purchase orders
• Maintained a clean and organized warehouse environment
• Optimized space utilization within the warehouse through effective planning & organization strategies leading to an increase in the storage capacity
• Served as a point of contact for internal departments regarding inventory availability, order status updates, or any other warehousing-related inquiries Education
Some college in Business
Southwest Texas State University - San Marcos, TX
August 1979 to December 1989
General
Spring Branch High School - Houston, TX
Skills
• OPERATIONS (10+ years)
• RECRUITING (10+ years)
• TRAINING (10+ years)
• Automotive sales (3 years)
• LOGISTICS (10+ years)
• Dispatch
• Project Planning
• Strategic Planning
• Typing
• Customer service
• Google Docs
• Risk Management
• Office Management
• Budgeting
• Account Management
• Microsoft Office
• Business Development
• Computer Networking
• Merchandising
• Management
• Fundraising
• Negotiation
• Public Speaking
• B2B Sales
• Product Demos
• Warehouse Management
• Presentation Skills
• Program Management
• Conflict Management
• Operations Management
• Floral Design
Certifications and Licenses
Class B CDL
March 2016 to March 2021
S & P Endorsements
TAPT Supervisor Certification
June 2017 to Present
Texas Association of Pupil Transportation Certification program for Transportation Professionals Routefinder Pro Certification
May 2013 to Present
Professional Certification for Transfinder's Routefinder Pro, their routing software for school transportation.
TAPT Personnel Management Certification
June 2016 to Present
Texas Association of Pupil Transportation
TAPT Communication Skills: Interaction with Parents/Guardians October 2016 to Present
Texas Association of Pupil Transportation Certification TAPT Communication Skills: School District Staff
October 2016 to Present
Texas Association of Pupil Transportation Certification Driver's License
Certified TAPT Transportation Official
August 2019 to August 2024
Additional Information
Skills
Microsoft Office (10+ years), Transfinder / Routefinder Pro (7 years), Google Docs (5 years), Commercial Drivers License (Texas) (10+ years), Multi-Line Phone System (10+ years), Dispatch (10+ years), Customer Service Skills (10+ years), Account Management (10+ years), Leadership Training
(10+ years), Leadership Development (10+ years), Project Development (10+ years), Project Planning
(10+ years), Publisher (10+ years), Powerpoint (8 years), Trainer (10+ years), Project Management
(10+ years), Program Management (10+ years), Business Development (10+ years), Budgeting
(10+ years), Database Management (8 years), Data Analysis (10+ years), Data Entry (10+ years), Documentation (10+ years), Employee Relations (10+ years), Event Planning (10+ years), Hiring, Inventory Management, Logistics, Management (10+ years), Marketing, New Business Development
(10+ years), Office Management (10+ years), Office Administration (10+ years), Operations (8 years), Public Speaking (10+ years), Risk Management (10+ years), Recruiting (10+ years), Receptionist, Sales (10+ years), Strategic Planning (10+ years), Team Building (10+ years), Teaching (10+ years),
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