Customer Service Representative

MANPREET KAUR

MONCTON, NEW BRUNSWICK(E*A *H*)

Mobile: +1-647-***-****

Email: ********************@*****.***

OBJECTIVE

Seeking for the Customer Service Representative Position. QUALIFICATION

HIGHLIGHTS

• 2 year diploma in IT with course COMPUTER SYSTMES TECHNICIAN NETWORK SYSTEMS.

• Handled 100+ customer interactions per day, Current giving detailed, personalized, friendly & polite service to ensure customer retention.

• Strong verbal and written communications skills, experience includes preparing agendas and research studies as well as public presentations of findings.

• Always remain courteous and calm, even during moments of intense customer displeasure.

• Have good command in Microsoft Office, EXAN-Power Practice X, Dentrix.

• Able to read and write Hindi and Punjabi language. EDUCATION

I have 2 year diploma in IT from Mohawk College,Missisauga ON. - September 2022- April-2024 WORK EXPERIENCE

Worked as costumer representative at TSC warehouse,Missisauga ON March 2023-

• Ensure the satisfaction of customers by providing quick and courteous service to them.

• Find out the needs of the customers and discover the level of expertise needed to assist them by asking them questions about their requirements.

• Explain the steps and products required to complete projects to customers.

• Perform the duties of stock maintenance daily, like ensuring all products are lit, clean, displayed, and signed.

• As a cashier, accept both credit cards and cash and process payments according to the standard operating procedure. Also make sure that any operating problems are communicated to the supervisor or are handled.

• Actively monitor the assigned self-checkout systems and provide intervention and help where it is required.

• Make right decisions concerning markdowns to the satisfaction of customers when needed. Cashier Tim Hortons, Brampton. Sept 2022- April 2023

• Made and served 200 cafe beverages per day with speed, quality, and consistency.

• Maintained and operated boba machines, blenders, espresso steamer, and other equipment.

• Memorized recipes for 70 specialty coffee beverages and seasonal offerings.

• Prioritized drink requests while managing interruptions.

• Cleaned counters, machines, utensils, and seating areas daily.

• Operated the Point of Sales (POS) computer and safely handle cash.

• Provided world class customer service with a friendly attitude, balancing customer relations with fast and efficient service.

• Engendered customer loyalty by remembering personal preferences and allergy information.

• Trained new team members with positive reinforcement and respectful, encouraging coaching.

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