Customer Service Life Insurance

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

KANDY JONES

423-***-**** ***********.**@*****.*** 7498 Paxton Circle, Hixson, TN 37343 Customer focused individual with over 20 years of experience in the insurance industry. The ability to work independently, utilize problem solving and critical thinking skills, provide excellent customer service to internal and external customers and deliver appropriate and timely claim decisions. Claim file management Strong claim investigation skills Excellent verbal and written communication

skills

Critical thinker

Strong knowledge of medical terminology Self directed Excellent internal and external customer

service

Attention to detail

The Hartford

Hartford, CT June 2016 - Present

PREMIUM WAIVER ABILITY ANALYST

Work with internal and external customers to

retrieve and relay information relevant to premium waiver

Gather information, make sound decisions and

draw appropriate conclusions using critical

thinking and mathematical aptitude

Provide exceptional customer service using

professional written and verbal communication

skills

Leverage sound business knowledge and subject

matter expertise to make claim decisions

Maintain a dedication to meeting the expectations

and requirements of internal and external

customers

Unum Life Insurance Company of America

Chattanooga, TN September 1997 - August 2015

SENIOR DISABILITY BENEFITS SPECIALIST

Claim file management Strong claim investigation skills Excellent interpersonal and communication skills Strong knowledge of medical terminology Self directed Critical thinker

Excellent internal and external communication

skills

Investigated and responded to multi-state

Department of Insurance complaints

Reviewed and made decisions on all litigation files in a three year multi-state audit

EDUCATION

REFERENCES

First American National Bank

Chattanooga, TN November 1995 - August 1997

CERTIFIED COMMERCIAL BANKING REPRESENTATIVE

Collaborated with other departments to ensure

customer satisfaction

Preparation of all legal documents for loan closings Liaison between loan officers and potential

customers

Strong communication skills with external and

internal customers

First American National Bank

Nashville, TN June 1987 - November 1995

SENIOR COLLECTIONS TEAM LEADER

Collaborated with other departments to ensure

customer satisfaction

Strong communication skills with external and

internal customers

Trained, developed and monitored new collection

personnel with primary focus to resolve bad credit situations with customers

Professionally handled difficult and hostile debtors for past due accounts

University of Tennessee, Knoxville, TN May 1990

BACHELOR OF SCIENCE (B.S.) IN HUMAN ECOLOGY

References available upon request

Contact this candidate