Customer Service Human Resources

Phyllis Lawson

Human Resources Professional

804-***-**** ***********@*****.*** www.linkedin.com/in/phyllis-lawson-131248265 Mechanicsville, VA

Exceptional human resources professional with 10+ years of experience with a strong focus on delivering exceptional candidate experience and fostering a positive company culture. My expertise in full-cycle recruiting, project management, benefits administration, and employee relations is complemented by a customer service mindset and a passion for creating meaningful career paths. I excel in fast-paced environments, demonstrating superior organizational skills and an ability to adapt to change seamlessly.

AREAS OF EXPERTISE

Project Management Strategic Planning Change Management Full-Cycle Recruitment Stakeholder Management Operations Development Time Management Customer Success Management Client Onboarding ATS Emotional Intelligence Communication Adaptability Flexibility Marketing Skills Multi-Tasking Professional Development Business Expansion

TECHNICAL SKILLS

Microsoft Office Suite Google Workspace Slack Asana Notion Workable BambooHR ICIMS ADP/ E-Time PeopleSoft SharePoint MS TEAMS Zoom LinkedIn Recruiter CATS PageUp NeoGov Lever PROFESSIONAL EXPERIENCE

Contract Talent Specialist 04/ 2024 - 10/2024

22nd Century Technologies McLean, VA

● Manage full-cycle recruitment processes, benefits administration, compensation, and HR transactions with accuracy and compliance.

● Coordinate onboarding procedures, assist new hires, and conduct HR training sessions.

● Respond promptly to inquiries, provide technical assistance, and ensure superior customer service to internal and external stakeholders.

● Project management.

Contract Recruiter 7/ 2023 - 02/2024

TTX Dallas, TX

● Recruited, sourced, screened, and interviewed candidates, ensuring a top-tier candidate experience.

● I proactively sought new avenues to recruit candidates, demonstrating flexibility and adaptability in a fast-paced environment.

● I provided exceptional customer service, reinforcing my role as a brand ambassador for the company. Contract Recruiter 10/ 2022 - 10/2022

Latitude Hanover, MD

● Conducted interviews and managed communication with candidates, showcasing my customer service mindset and eloquence in emails and phone conversations.

● I streamlined the application process, enhancing the candidate experience and demonstrating my process-driven mindset.

Talent Acquisition Specialist 09/ 2021 - 09/2022 Edpuzzle San Francisco, CA

● I handled all aspects of the candidate recruitment/selection process, emphasizing my passion for improving the candidate experience.

● Developed innovative candidate sourcing strategies, showcasing my ability to think outside the box and adapt to change.

● Focused on diversity recruitment, aligning with my commitment to creating inclusive career paths.

● Project management.

Talent Acquisition Consultant 07/ 2019 - 09/2022 Virginia ABC Authority Mechanicsville, VA

● I handled all aspects of the candidate recruitment/selection process, emphasizing my passion for improving the candidate experience.

● Provided excellent customer service to internal clients, candidates, and employees, reinforcing my brand ambassador role.

● Focused on diversity recruitment, aligning with my commitment to creating inclusive career paths. Temporary Management Analyst Senior, Human Resources Liaison 05/ 2019 - 07/2019 City Of Richmond – Dept. Of Public Utility – Caliper Richmond, VA

● Analyzed and coordinated HR functions and demonstrated advanced problem-solving skills and a knack for process improvement.

● Received, completed, and submitted employee FMLA paperwork.

● Maintained employee FMLA files.

Human Resources Manager 06/ 2018 - 05/2019

Virginia Family Services Richmond, VA

● Managed the HR department, emphasizing my leadership skills and ability to handle multiple tasks in a fast-paced environment.

● Implemented new benefits programs, showcasing my innovative approach to employee satisfaction.

● Provided full-cycle recruiting.

● Maintained employee files.

● Project management.

● Responsible for submitting payroll forms.

Human Resources Assistant 11/ 2017 - 06/2018

Virginia Family Services Richmond, VA

● Provided full-cycle recruitment and conducted employee orientations, highlighting my commitment to enhancing the candidate’s experience.

● Managed the HR department, emphasizing my leadership skills and ability to handle multiple tasks in a fast-paced environment.

● Answered telephone and greeted visitors.

● Maintained employee files.

● Project management.

Temporary Human Resources Assistant 11/ 2016 - 07/2017 Aerotek Richmond, VA

● Provided full-cycle recruitment.

● Administered recruitment and retention programs, demonstrating my ability to adapt and think creatively to retain talent.

● Assisted with employee benefits program/enrollment.

● Managed the HR department / onsite HR liaison.

● Answered telephone and greeted visitors.

● Maintained employee files.

● Project management.

Substitute Teacher 03/ 2016 - 11/2017

Henrico County Public School Richmond, VA

● Followed schoolwork plans and assisted students, showcasing my interpersonal skills and adaptability. Temporary Human Resources Assistant 03/ 2016 - 07/2016 Caliper Richmond, VA

● Coordinated orientation and internship packets, demonstrating my organizational skills and attention to detail

● Provided exceptional customer service.

● Managed files.

● Project management.

EDUCATION

American InterContinental University, MBA - Huam Resources Schaumberg, IL North Carolina Central University, BA - Political Science Durham, NC

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