Customer Service Process Server

De Brynna A. Garrett 813-***-****

P.O.Box ***** Tampa, FL 33680 *********@*****.***

Objective

My objective is to secure a career in an active, energetic & professional work environment. I look forward to becoming a member of a team which will encourage my professional growth. Maintaining a positive and professional attitude assists in successfully approaching and completing complex problem resolutions. While being comfortable navigating the internet and most computer processes, my prior experience has cultivated outstanding written/verbal communication & interpersonal skills. I enjoy working with others as well as independently. My goals are based upon being a professional liaison for outstanding service for each client account.

Professional Profile & Experience

(1099) Non enforceable Judicial Process Server 2004 to present

Florida Certified / Special Appointed Process Server Statewide Service/Delivery

(1099) business inspector 2017- present

MetroSiteInspections / On-site inspector of properties, collateral, documents, etc for various financial institutions.

Administrative / Management

Symedica 10/22 to 02/21 – COO Bob Whittaker (assignment completed)

Title: Admin Assistant (remote) – Assisting COO with any and all admin duties. Medical credentialing of primary physician and all new employees while establishing new medical location in Tampa. Acquisition liason to realtors locating business office, inspections and verification. Developing ethics and SOP formats. Pre-emptive interview and candidate selections for staff via Ziprecruiter associate. Organizing purchasing for medical and office supplies as well as furnishings.

UMA - 8/2016 to 4/2017 Manager – Sandra Little

Title: Admissions Representative – Student enrollments & admissions processing

Structure Realty – 2/2011 to 2/2015 Owner/Broker - Ollie Thornton

Title: General Office Manager / Admin Asst

Internal/External customer service, organizing and completing contracts for agent listings, A/R, A/P, billing, presentations, office supply orders, some property evaluation and project management.

YSI Residential Correctional Facility – 08/2001 to 04/2004

Title: Night asst supervisor Supervisor - William Sherrouse

Supervision of staff and care of residential juveniles charged to correctional program. Full implementation of disciplinary actions and juvenile behavioral developement treatment programs as well as all facility security.

CDL Driver

Riteway Towing 04 - 09/14 SunState Towing 09/13 - 04/14 Stepp’s Towing 09/09 - 11/11 Mgr: Tony Huffman

Title: Truck Driver class C CDL/psgr endorsed (overnight) variable load, emergency & appointment call services

Blue One Transportation 9/2004 to 04/2006 Mgr/Owner: Carlos

Title: Shuttle Driver class C CDL/15+psgr endorsed

(shuttle services routes - TIA/Westshore/Dntn/Channelside & LD appointment services)

Customer Service / Clerical

Staffing by (Adecco / Great American / Ranstad / Olsten) - 11/1985 to 1989, 09/2003 to 01/2006 7+yrs

Title: Administrative /Clerical /Customer Service Associate

Assignment Locations, Responsibilities & References:(Multiple assignments)

Bank of America - Bobbi Sands, Jackie CitiCorp Financial Svcs / Citicorp Bank / GTE

Best Western Hotels - Laura Jacobs, D Chavez Verizon Wireless - J Scoville(director), Jen(Retail), Kathy(contracts)

General/ELU/Exceptions Contracts staff lead;

Active account management (OTP, on & offline), customer account sales, service and support; Successful design & implementation of a comprehensive consumer sales contract database for audit, repair and review; Contract development, resolution & auditing; new hire development & training; Initiating and completing original departmental and new hire training SOP format & manual; Cross trained as designated interdepartmental relief associate;

Telesales Director as administrative assistant;

IT - project assistant completing equipment sales & tech support;

Sales Support - team coordinator for Direct & Online Sales Fulfillment Services;

Efficiently servicing domestic & international online bankers’ account origination & maintenance; Maintaining excellent standards in Account Collections (Medical & Consumer Accounts); PBX Operations - successfully controlling multiple line tele-systems);

Warehouse shipping & receiving; Organizing & participating in general convention assembly; Efficiently directing major international corporate accounts - A/P, A/R, exceptions, payroll, auditing

Marriott Reservations 08/1999 to 01/2000

Delta Airlines, Inc 01/2000 to 07/2002 E. Ngante / J Davidson / KC

Title: C S R / Account Management / Reservations Sales Merited travel industry CSR

DeltaAirlines primary Atlanta hub. Active team lead & department liaison. Encode / interpret/ application of all fare basis coding. Successfully researching, designing and presenting self directed sales team meetings & motivational activities and extended training

Finance

Chase Manhattan Bank, NA 01/1990 to 07/1990 Leon

Student Loan Services – originate, maintain, market & tracking various educational loans;

NCNB, N.A. 03/1989 to 01/1990 Fran

Reconciliations clerk – process & research latent financial transactions, GL balancing, initiation, tracking, & maintenance of private, commercial & Federal Reserve accounts.

Telecredit, Inc 10/1985 to 11/1988 Joy Morton

Corporate AP / AR / CreditCard Clerk I/II/III -

Maintain corporate & customer credit card & checking accounts at all levels of service from origination to closure.

Education & Professional Accomplishments

HIGH SCHOOL

Leto Senior High / Tampa, FL - 08/1982 to 06/1983

Curriculum: Advanced College Prep & Multiple Athletic National Honorable Mention Awards

Thomas Jefferson Senior High / Tampa, FL - 08/1983 to 06/1985 (Graduated top 10%)

Curriculum: Advanced College Prep & Multiple Athletic National Honorable Mention Awards

COLLEGE / UNIVERSITY / CERTIFICATIONS / LICENSURE

West Point USMA / West Point, NY – 07/1985 to 10/1985 (Honorable Medical Discharge)

Standard Commissioned Officer Cadet training Presidential Appointment

Kent State University / Kent, OH – 10/1985 to 04/1986

Major: Business Administration Minor: Psychology

Hillsborough Community College / Tampa, FL 08/1986 to 06/1987

Major: Business Administration Minor: Psychology

Hillsborough Community College / Tampa, FL 2004 to 2008 / 2011 to present

Certified Non-Enforceable Judicial Process Server 200*-****-***+ Cr Hrs (plus annual re certs)

FL Dept of Criminal Justice Standards & Trng Commission – Advanced Trng & Certifications

* * Employed – City of Tampa Police as sworn LEO 07/1990 to 05/1998 * *

References: Det. R. MacFarlane (IAB) & Lt. R. McMullen (District III) & many others

Certified Law Enforcement Officer Training – 595 Cr Hrs (Addnl 240 Cr Hrs - annual training)

Domestic Violence Investigator – 40 Cr Hrs Advanced Criminal Law - 40 Cr Hrs

Advance Sexual Abuse - 40 Cr Hrs Instructor Techniques - 40 Cr Hrs

Stress Awareness - 40 Cr Hrs Cultural Diversity – 40 Cr Hrs

FL Dept of Juvenile Justice / Tampa, FL 9/2002 to 04/2005 - Advanced Training & Certifications

Protective Action Response – 80Cr Hrs Red Flag

Mental Health & Substance Abuse Intervention Cultural Diversity

M.A.Y.S.I. & Suicide Prevention Escape Prevention

Behavior Management & Positive Peer Culture Child Abuse Detection & Juvenile Substance Abuse

Supervision of Youth Offenders Supervision/Management Situations

St. Pete College Southeastern Public Safety Institute / St. Pete, FL - Adv Training & Certifications

2004 - 2024 – present Non-Enforceable Judicial Process Server 400+ Cr Hrs (plus annual re certs)

2005 (4yr cert) – FL Advanced LEO EOT Training 120 Cr Hrs (Qualified top 5%)

University of Phoenix / Tampa, FL 04/2010 to 2013

Major: Criminal Justice Minor: Humanities

Additional Certifications & Education

American Red Cross (1990-2012): CPR First Responder Catastrophic Disaster Response

Jackson Hewitt (11/2004): Income Tax Accounting

Internet Research Experience & Applied Program Capabilities:

Microsoft (Access, Excel, Outlook, Powerpoint, Word) / Lotus / Multiple Intermediate & Advanced Imaging & Photoshops / Quicken / QuickBooks 2015 / Corel / Publishing / Open Office / Mapping / Merlin / Directchex / TextBridge / Design Essentials / Worldspan / Term & Windows / Photo & Graphic Design Operations /Acrobat

Social Media & Search Engines / 10-key / typing - 55wpm /alpha numeric data entry / various call center tele-systems

References

In addition to the listed summary, all Certificates & References are available upon request.

Personal References: Retired Det. R. MacFarlane (TPD IAB) Cell 813-***-****

Major R. McMullen (TPD Dist. III) District Office 813-***-****

Robert Harper Asst. Mgr Winn Dixie Tpa/MLK 813-***-****

Terri Ducaty (Owner/Operator) Office/Work 727-***-****

Brian Timmons (Security Sup.) Brandon Reg Hosp 813-***-****

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