Walt disney world merchandise Cast Member

KASHISH JAIN

+91-781******* ***********.******@********.***.** linkedin.com/in/kahish-jain-00a316304 EDUCATION

Certificate in Business & Management Pursuing Graduation: Dec 2024-10-08 Central Michigan University, Michigan, USA

Bachelor of Business Administration (BBA) Expected Graduation: May 2025

(Specialisation in Finance & Technology)

Chitkara University, Rajpura, India

ISC – Class 12 (Graduated : 2022) with 95% above marks The British Co-Ed High School, Patiala, India

ICSE – Class 10 (Graduated : 2020) with 93% above marks The British Co-Ed High School, Patiala, India

WORK EXPERIENCE

Walt Disney World, EPCOT Park Orlando, FL July 2024 – Present Merchandise Cast Member

• Deliver exceptional guest service in alignment with Disney's Five Keys: Safety, Courtesy, Inclusion, Show and Efficiency, enhancing the guest experience in a high traffic environment.

• Operate POS systems, handling transactions, refunds, and balance reconciliations with accuracy and efficiency, ensuring smooth and timely service.

• Manage inventory at Gateway Gifts and Pin Traders, ensuring merchandise availability, proper stocking, and visual appeal that reflects Disney's high standards.

• Collaborate with various departments to coordinate mobility services, including the rental and management of strollers, ECVs and wheelchairs, maintaining guest safety and comfort.

• Demonstrated proficiency in Microsoft Office Suite to generate reports on sales and inventory, and provided insights into operational efficiency.

• Leveraged knowledge of Python and SQL to assist in sales trend analysis, enabling better inventory forecasting and product management.

• Familiarity with blockchain and digital payment systems used by Disney to streamline guest payments enhancing guest satisfaction.

• Utilized Tableau and Power BI for data-driven decision-making, improving service efficiency and customer satisfaction.

• Collaborated effectively in a fast-paced, diverse environment, multitasking and managing time to handle multiple responsibilities while maintaining a high level of guest interaction and satisfaction.

OTHER EXPERIENCE

Guest Relations Executive (Internship) - Leela Palace Hotel, New Delhi, India May 2022- August 2022

• Welcomed and assisted guests at a luxury hotel, resolving inquiries and providing personalized services to enhance guest satisfaction.

• Coordinated with hotel departments to meet guest needs, contributing to a seamless and memorable guest experience.

• Demonstrated strong communication and problem-solving skills by addressing guest concern and requests promptly. Co-Accountant Intern - The Shaurya Hotel, Patiala, India May 2023- June 2023

• Assisted in the preparation of financial reports and budgets, applying knowledge of Excel and financial modelling to support the accounting department.

• Utilized basic SQL for data management and analysis, helping streamline financial data reporting.

• Assisted with day-to-day financial operations, including invoice processing, reconciliations, and financial documentation. TECHNICAL SKILLS

• Programming Languages : Basic proficiency in Python and SQL for data analysis and financial modelling.

• Tools & Software: Microsoft Office (Excel, Word, PowerPoint), POS systems, Google, Workspace, Tableau (data visualization)

• Financial Tools: Knowledge of Fintech applications such as blockchain, digital payments, and basic financial modelling.

• Packages: Familiarity with NumPy, Pandas for data analysis, and Power BI for data-driven financial insights.

• Machine learning : Linear regression, Decision trees, Logistic regression, Clustering, Time series. ACADEMIC PROJECT

• Data Analysis Project with Python & SQL – Conducted an in-depth analysis of fintech startups' growth patterns, using Python for data cleaning, processing and visualization. Leveraged SQL for data retrieval and management of large datasets, gaining valuable hands-on experience in financial modelling and predictive analytics.

• Blockchain and Digital Payments: Case Study Project – Explored the use of blockchain technology in enhancing transaction security within the banking sector. Applied theoretical concepts of blockchain and digital payment systems to real-world case studies.

• Financial Modeling & Predictive Analysis Project – Using NumPy and Pandas packages to analyze and forecast market trends. This project deepened understanding of risk management and investment strategies, demonstrating the applicability of Fintech solutions in financial decision- making.

• Capstone Project: Fintech Solutions for E-commerce Businesses – Conducted market research and used Power BI for analyzing financial data to recommend blockchain-based payment gateways for better transaction speed and security. Applied Python for creating financial models, while SQL was employed to manage transaction datasets.

VOLUNTEER EXPERIENCE - AI Trainer Feb 2024

• Assess the quality of AI-generated code, providing feedback to enhance performance.

• Review the work of fellow advanced coders and craft original responses to coding prompts to guide AI learning.

• Ensure AI models are trained to understand and produce excellent coding practices. EXTRA CURRICULUM

• Participated in Co-Curricular Activities like Musical Nights & in Sports like Inter School Kho Kho Competition and Inter House March Past.

• Active Member of Chitkara's Cultural & Social Service Club (C2S2)

• Participated in many events with Lethal Giddha Squad and Custody C2S2.

• Attended a 10 days North Zone Pre-Republic Day Camp in Fatehabad after a tough selection and got a trophy.

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